The Opportunity

Adecco is partnering with public sector to look for an IT Business Analyst, who is responsible for gathering requirements, supporting IT system implementation and BAU operations, coordinating testing and project activities, and managing stakeholder and vendor engagement to ensure effective delivery and system performance.

The Talent

Degree in Computer Science, IT, or a related field
At least 4 years of experience in project management and/or business analysis, preferably in IT system implementation environments
Strong experience in requirements gathering, documentation, and testing coordination
Familiarity with Agile methodology
Experience in managing operational issues, escalation processes, and system support
Strong communication and stakeholder management skills
Ability to work across multiple stakeholders and external vendors

Job Description

Gather and document business and technical requirements, including user stories and system workflows
Review existing documentation, system architecture, and processes to support solution definition
Support project managers in tracking project progress, milestones, scope, and schedule changes
Assist business analysts in running requirements workshops and user acceptance testing (UAT)
Support system implementation, configuration, and optimisation activities
Manage BAU operations including production issues, service requests, and escalations
Monitor vendor performance and ensure compliance with service level agreements
Track issue resolution and help remove operational blockers
Perform ad-hoc tasks as required

Next Step:

Lim Jia Yi

EA License No: 91C2918

Personnel Registration Number: R24119814

IT Business Analyst (Public Sector)