Location: Orchard

Working Hours:
Shift-based (Morning: 9:30am - 6:30pm | Afternoon: 12:30pm - 9:30pm)
5-day work week inclusive of weekends & public holidays

Compensation & Benefits:
Basic Salary + Allowances + AWS + Variable Bonuses

Duties

Deliver a personalised, high-touch customer experience through expert product knowledge, styling advice, and wardrobe coordination.
Drive sales performance through effective cross-selling and upselling while maintaining brand elegance and service excellence.
Build and maintain strong client relationships, including managing a database of regular customers and understanding individual preferences.
Oversee daily retail operations including cashiering, stock control, visual standards, housekeeping, and security compliance.
Execute visual merchandising in line with brand concepts and provide feedback to maximise sales impact.
Conduct stock checks, replenishment, and inventory control to ensure optimal stock availability and accuracy.
Mentor and coach retail staff and promoters, upholding luxury service standards, grooming, and professionalism.
Handle customer feedback and service recovery with discretion and professionalism.
Support omni-channel initiatives, including online store operations and digital marketing activities.

Why Join My Client

Work with a premium brand in a prime Orchard location, representing refined style and exceptional craftsmanship.
Elevated client engagement - build long-term relationships with discerning customers who value personalised service.
Career progression opportunities in a luxury retail environment that recognises performance and leadership potential.
Attractive rewards including allowances, AWS, and performance-based bonuses.
Professional development through structured coaching, mentorship, and exposure to visual merchandising and omni-channel retail operations.

Retail Supervisor | Orchard