Role Overview:
The Techno-Functional Business Analyst for the client project will support day-to-day operations by driving production defect resolution and delivering operational system enhancements. The role requires strong analytical and communication skills, the ability to bridge business and technical teams, and hands-on involvement in issue investigation, requirement clarification, and solution delivery. Pega experience is preferred due to the nature of the application landscape.

Key Responsibilities:

Support Operations team in investigating, analyzing, and resolving production defects to ensure system stability and business continuity.
Work closely with developers and technical teams to perform root cause analysis (RCA) and define corrective actions for recurring issues.
Gather, validate, and document business and system requirements for operational enhancements and change requests.
Translate business requirements into clear functional specifications and support technical teams in solution design and implementation.
Participate in end-to-end delivery of system enhancements, including requirement analysis, testing support, deployment validation, and post-implementation review.
Collaborate with stakeholders (business users, operations, developers, and support teams) to ensure timely resolution of incidents and alignment on priorities.
Support integration-related issue investigation, working with internal systems and external partners to ensure seamless data and process flows.
Perform impact analysis for defects, enhancements, and system changes to assess risks and downstream dependencies.
Support and coordinate User Acceptance Testing (UAT), including test planning, execution support, and defect tracking.
Maintain clear and accurate documentation for requirements, defects, and implemented solutions to ensure traceability.
Contribute to continuous improvement by identifying process gaps and recommending operational or system enhancements.
Ensure adherence to governance, compliance, and operational standards across all deliverables.

Qualifications

Minimum 2 years of experience as a Business Analyst, System Analyst, or similar techno-functional role.
Experience working in application support / operations (AMS) environment is highly preferred.
Preferred experience or exposure to Pega applications or BPM systems.
Strong analytical and problem-solving skills with the ability to work on production issues and complex business processes.
Good understanding of software development lifecycle (SDLC) and Agile/Scrum methodologies.
Ability to communicate effectively with both technical and non-technical stakeholders.
Experience in requirement gathering, documentation, and supporting testing activities.
Strong ownership mindset with the ability to work in a fast-paced operational environment.

Top 3 Skills needed:

o Business process design/system design

o Application design

o Stakeholder Management

o Pega experience will be a plus