Job Description

Role Overview

The Data Centre Product Manager is responsible for defining, developing, and managing data centre products and services. This role drives product development, product strategy, commercialization, and lifecycle management to support retail, enterprise, hyper-scalers, and government customers.

Key Responsibilities

Product Strategy & Roadmap
Define and own the data centre product vision, strategy, and multi-year roadmap, including colocation offerings, datacentre services, datacentre infrastructure offerings
Identify market opportunities (colocation, edge DC, AI-ready infrastructure, hybrid cloud)
Align product direction with business growth, broader company strategy, regional expansion (especially Malaysia), and sustainability goals
Product Development & Lifecycle Management
Design and launch data centre offerings (e.g., colocation tiers, high-density racks, GPU hosting)
Manage end-to-end lifecycle from business case development to performance management
Work with engineering and operations on capacity planning, design standards, and SLAs
Commercialization & Pricing
Develop pricing models (rack, power, usage-based, bundled services)
Build business cases, ROI models, and investment justification
Drive go-to-market strategies with sales specialist, account management teams and marketing teams
Customer & Market Engagement
Engage enterprise customers, government, hyper-scalers, and partners to gather requirements
Translate customer needs into scalable, repeatable product offerings
Ecosystem & Partnerships
Collaborate with other datacentre providers and technology vendors to expand offerings
Identify partnerships for value-added services (AI, security, managed services)
Operational & Performance Management
Define SLAs, KPIs (uptime, PUE, utilization, yield per MW)
Monitor product performance, margins, and customer satisfaction
Drive continuous optimization and cost efficiency
Familiar with AI and automation tools to support operations and planning.
Regulatory & Sustainability
Ensure compliance with local regulations and industry certifications (e.g., IMDA, BCA, ISO, TIA, ESG requirements)
Drive green data centre initiatives (renewable energy, liquid cooling, carbon tracking)

Qualifications

Experience

At least 8 years in product management, preferably in:

Data centres / colocation
Data centres services
Data centre related infrastructure solutions (e.g. UPS, modular DC)

Technical Knowledge

Strong understanding of:

Data centre design (power, cooling, racks, redundancy tiers)
Mechanical and Electrical products and solutions
AI / high-performance compute infrastructure (preferred)

Business & Commercial Skills

Experience in pricing, P&L ownership, and business case development
Strong stakeholder management across technical and commercial teams
Ability to translate technical solutions into business value

Soft Skills

Strategic thinking with execution focus
Strong communication and storytelling (especially for exec/board level)
Customer-centric mindset

Preferred Qualifications

Experience working with hyper-scalers or large enterprise clients
Knowledge of regional data centre markets (e.g., Singapore, Malaysia, ASEAN)
Experience in managing data centre and infrastructure portfolio (colocation, M&E infra, services)
Exposure to smart infrastructure, digital platforms, or edge computing

Data Center Product and Technical Manager