Date: 15 May 2026

Service Line / Portfolios: Engineering, AI & Data

Location:

Kuala Lumpur, MY Penang, MY Singapore, Singapore, SG

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future.

We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do

When it's time to reinvent how the wheels turn in your organization—to react, innovate and reconfigure your business, our Operations Transformation professionals deep sector knowledge, coupled with our operational and technical expertise, bring your strategy to life in delivering lower-cost, more effective and fit-for-the-future operations that underpin profitable growth. We plan and deploy game-changing cognitive and digital technology to reduce costs, maximize efficiency, transform payments and revenue processes, and benefit from innovative and emerging business models.

You will work alongside our clients to help them make decisions and implement solutions based on Heart of the Business transformation strategies to drive business value. You will also assist in determining the requirements of clients projects and programs by defining, analyzing, and managing requirements to help fulfill their needs. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings. Finally, you will work independently and collaboratively in a team.

You will support our clients in their transformation journey by:

Conduct workshops with RMs, Credit Risk, Ops, Compliance, and other relevant stakeholders
Capture end-to-end credit lifecycle (origination > approval > disbursement)
Document As-Is / To-Be Process and identify gaps, inefficiencies, and automation opportunities
Produce BRD / FSD / user stories
Define Business rules (credit scoring, decisioning, workflows)
Map data requirements across LOS, core banking, etc
Define test scenarios and acceptance criteria
Support SIT/ UAT and validate outputs with business users
Run daily standups
Identify opportunities and define strategies for efficiencies in work process and innovative approaches to completing scope of work.
Participate in team problem solving efforts and offer ideas to solve client issues.
Conduct relevant research, data analysis, and create reports.
Maintain responsibility for completion and accuracy of work products.
Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
Assist in proposal development, as requested.
Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Consultants across our Firm are expected to:

Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
Understand how our daily work contributes to the priorities of the team and the business.
Demonstrate strong commitment to personal learning and development.
Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

Requirements

You are someone with:

Tertiary qualification in a business or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.
Minimum 5 years of experience in consulting or banking as BA.
Strong knowledge of credit processes (corporate / SME / retail)
Experience with LOS platforms (nCino, Finastra, Temenos, etc)
Strong documentation and stakeholder facilitation skills
Worked with cross-functional teams, including business users, developers, testers, and project managers.
Conducted workshops, interviews, and working sessions; maintained requirement traceability matrix and managed changes.
Prepare and manage project deliverables. (e.g., Business Requirements Document and Functional Requirements Document).
Ensuring functional consistency and alignment across business requirements, system design, and implementation.
A strong and demonstrated track record in management consulting with experience of engaging in business, operations transformation issues for clients.
Experience and skills to drive insights, develop initiatives and engage stakeholders across different functions to set strategic directions and rationale that lead to operational change and execution.
Willingness and ability to take initiative and learn independently.
Emotionally intelligent: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions.
Comfortable with working on difficult issues where there can be no definitive right answer; patient in the face of uncertainty, complexity and ambiguity.
Capable of working on multiple, overlapping tasks in a fast-paced environment.
Willing to work in fast-paced and, at times, high pressure entrepreneurial environment.
Team player with excellent written and verbal communication skills.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website

Requisition ID: 113525

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia (Deloitte in Malaysia), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

T&T Consultant - Operations, Industry & Domain Solutions (Financial services)- SG/MY