What the role is

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As member in the Healthcare Insurance Department, you will play a key role in the administration and continuous improvement of healthcare insurance schemes including MediShield Life, CareShield Life and ElderShield, ensuring smooth delivery of healthcare benefits and services to stakeholders.

In this role, you will:

Provide operational support to Senior Manager/Manager on the end-to-end operations of premium subsidies, support schemes, grants, and benefits under healthcare insurance schemes.
Support the implementation of projects and system enhancements, including user acceptance testing and coordination with internal IT teams and external government agencies.
Review and update existing processes and Standard Operating Procedures, harnessing AI and automation technologies to streamline workflows and reduce manual effort where possible.
Correspond with members and external agencies on healthcare insurance-related enquiries and requests.
Provide general administrative support including department-level records and access management, statistics collation, and finance duties such as budget tracking and general ledger reconciliation.
Perform other ad-hoc duties as required to support departmental objectives.

What are we looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

Relevant experience in operations management, administration operations or project management.
Have experience in analytical work, process improvement and stakeholder engagement.
Have experience in budget management, financial reconciliation will be a plus.
Familiarity with automation and data analytics tools such as Python, UiPath, Power BI and Microsoft Excel would be advantageous.
Knowledge of healthcare insurance schemes, government processes or regulatory frameworks would be beneficial.
Communicates effectively, both in writing and speaking.
Works independently and manages priorities effectively.
Adaptable and resourceful in handling different tasks and challenges.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
Promotion opportunities based on your capability and on-the-job performance.
A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
Flexible dress code that empowers you to choose your appropriate outfit for the day.
A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Healthcare Insurance Executive