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Job Description

The Industrial Engineering (IE) Supervisor is responsible for providing guidance and direction to the district / countries IE / Ops team. He / She serves as a subject matter expert to the Package / Hub / Gateway operations across all UPS APAC regions and provides direction and oversight for capital expenditures, business planning, special projects, and development of staff.

He / She audits operating plans and procedure compliance; develops, implements, and assesses package operations long and short-range operating plans based upon work measurement, and assists operators with implementations of improved operating plans, new services, improved procedures, and new technology.

IE Supervisor provides tools, training, methods certification, and assistance as needed to support the achievement of the business plan. They work with Division and Business Managers to identify and prioritize opportunities for operations and process improvements where key business plan objectives are not being met. The IE Supervisor serves as the communications liaison with other functions and coordinates initiatives that impact package operations planning requirements.

Job Responsibilities

Work Measurement & Productivity Optimization
Develop, maintain, and govern work measurement standards across all operations to ensure alignment with current operating conditions.
Partner with Operations to design shift plans that define staffing coverage, work assignments, and movement flows in support of customer and operational requirements.
Apply work measurement principles to improve job setups and processes, driving labor hour reduction and productivity gains.
Assess the impact of work standard changes and collaborate with Operations to develop structured implementation plans.
Operating Plan Development
Collaborate with Operations Managers to develop:

New Master Operating Plans (MOP)
Seasonal and peak operating plans

Analyze existing operating plans to identify opportunities to improve process flow, workflow design, and production schedules.
Present recommendations (e.g., improved job setups, revised operating plans) to senior Engineering and Operations leadership for approval.
Develop contingency plans to manage operational disruptions and unexpected conditions.
Update operating plans to reflect new services, volume shifts, and changing operational requirements.
Conduct postimplementation reviews to assess plan effectiveness and influence future decisionmaking.
Operational Support & Continuous Improvement
Work with business owners and operations leaders to define strategies for cost reduction and service improvement.
Use work measurement, gap analysis, statistical analysis, and operational observations to identify performance issues and root causes.
Develop datadriven solutions and recommendations to address operational gaps.
Participate in Business Review and Planning meetings and support execution of agreed improvement actions.
Partner with Operations teams to implement operational changes and track progress toward cost and service targets.
Audit feeder schedules in collaboration with Feeder Scheduling teams to identify opportunities for efficiency and optimization.
Advise and guide management on corrective actions to improve operating results across all functional areas.
Forecasting, Planning & Training Support
Review historical trends, volume forecasts, and business drivers to validate volume projections and future asset requirements.
Develop annual, quarterly, and weekly staffing projections to support costeffective operating plans.
Provide shortterm staffing forecasts to support hiring and workforce planning in coordination with Operations and HR.
Assess the impact of long and shortrange forecasts on operating plans and recommend updates when required.
Review forecast updates to ensure continued relevance, accuracy, and alignment with Industrial Engineering standards and Business Plan objectives.
Lead or support training initiatives for Operations Management related to planning, forecasting, and engineering principles.
Project & Financial Management
Assume project management responsibilities for assigned initiatives, ensuring delivery against scope, timeline, and objectives.
Conduct financial and impact analysis as required to support decisionmaking and project justification.

Job Requirements

Possess a Bachelor's Degree in Industrial Engineering, Supply Chain Management, Operations Management, or a related discipline.
Minimum 5 years of relevant experience in industrial engineering, process improvement, or operations analysis roles. Prior experience within logistics or supply chain environments is highly preferred.
Supervisory or people management experience will be an added advantage.
Able to demonstrate strong communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels.
Possess strong analytical and critical thinking abilities, with a structured and data-driven approach to problem-solving.

This role is part of an evergreen hiring initiative, where we continuously build a pipeline of qualified candidates as business needs evolve. As a result, the review and response process may take longer than usual. We appreciate your patience and interest, and we will reach out should your profile align with upcoming opportunities.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Industrial Engineer (Supervisor)