Description

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

The Inside Sales Representative is responsible for managing and growing assigned customer accounts through proactive sales activities conducted remotely (phone, email, virtual meetings). This role focuses on customer retention, upselling, cross‑selling, and generating new revenue while delivering excellent customer service and maintaining accurate account records.

Key Responsibilities

Sales & Channel Revenue Growth

Manage and grow a portfolio of assigned reseller accounts
Drive sales of technology products such as computer peripherals, servers, networking, storage, software licenses, cloud services, and cybersecurity solutions via outbound calls, emails and Ingram Micro own digital platforms
Identify upsell, cross‑sell, and refresh opportunities within existing accounts
Support deal registration, vendor programs, rebates, and promotions

Account Management

Build strong, long‑term relationships with customers as the primary point of contact
Understand customer needs, business challenges, and purchasing behaviour
Coordinate with internal teams (operations, finance, customer support) to ensure smooth order fulfilment
Resolve customer inquiries, issues, and complaints in a timely and professional manner

Sales Administration & Reporting

Track sales activities, pipeline progress, and forecast revenue
Ensure compliance with company policies, pricing structures, and credit terms
Coordinate with logistics, operations, finance, and credit control teams to ensure smooth order fulfilment
Maintain accurate customer data, deal status, and forecasts in CRM and ERP systems
Track sales pipeline, follow up on open opportunities, and close deals within target timelines

Product, Vendor & Market Knowledge

Maintain strong knowledge of vendor portfolios, SKUs, licensing models, and bundles
Stay updated on vendor programs, promotions, and incentive schemes
Monitor technology trends, competitor offerings, and channel market dynamics
Participate in vendor training, certifications, and internal sales enablement programs

Required Qualifications & Skills

Education & Experience

Min. a Diploma in Business Administration, IT, Engineering, or a related field
3 years of experience in inside sales, channel sales, or IT distribution (preferred)
Experience working with resellers, system integrators, or technology vendors is an advantage

Skills & Competencies

Strong communication and relationship‑management skills
Good understanding of technology sales cycles and channel distribution models
Ability to manage multiple accounts and fast‑moving transactions
Commercially aware with basic understanding of margins, pricing, and rebates
Proficient in CRM/ERP systems and Microsoft Office applications