Job Summary

This role provides comprehensive administrative support across operations, human resources, and front office functions. The incumbent will be responsible for managing business licenses, HR administration processes, procurement activities, and general office administration to ensure smooth and efficient daily operations.

The role works closely with management, internal departments, and external stakeholders to support business objectives and maintain effective organizational workflows.

Key Responsibilities

Operations & Administration

Manage application, renewal, and cancellation of business licenses
Maintain accurate records of licenses, contracts, and important documents
Draft contracts, letters, and handle renewal-related matters
Process Purchase Requisitions (PR), Purchase Orders (PO), and invoices using the Navision system
Handle insurance claims (e.g., public liability insurance) and liaise with insurance brokers
Manage inventory, obtain supplier quotations, and coordinate procurement activities
Handle utilities account setup/termination and support operational matters (e.g., delivery platforms, testing kits, etc.)
Compile operational reports and coordinate with internal departments

Human Resources

Manage payroll processing, CPF contributions, IR21 tax filings, and other statutory submissions
Handle full employee lifecycle processes (onboarding, confirmation, transfers, promotions, and offboarding)
Manage work pass applications, renewals, and cancellations
Support employee onboarding and exit interviews
Administer compensation and benefits, including bonuses and employee welfare programs
Support performance management and HR reporting (e.g., manpower cost analysis, payroll vs sales reporting)
Participate in recruitment activities and HR-related projects
Respond to employee enquiries and escalate complex cases when necessary

Reception & Office Administration

Manage front desk duties, including answering calls and attending to visitors
Coordinate meeting room bookings and refreshment arrangements
Maintain cleanliness and order of office areas (reception, meeting rooms, pantry, etc.)
Manage office supplies, uniforms, and inventory tracking
Handle courier services, mail distribution, and outgoing/incoming correspondence
Support procurement, invoice processing, and general administrative tasks
Maintain office security procedures (visitor registration, access control)

General Duties

Ensure all tasks are completed accurately and in a timely manner
Support cross-department coordination and communication
Perform other ad-hoc duties as assigned

Operations & HR Admin Executive