Telecommunications Industry Knowledge - Understanding of broadband and SMS RCS, Sales operation including wholesale billing reconciliation settlement and adjustment for A2P SMS RCS business, Optimisation of workflow using AI to improve efficiency and productivity, Finance fundamentals knowledge, Meticulous and high accuracy in number entry, Product development lifecycle management, Sales technical support to conduct user acceptance testing and business readiness testing and performance reporting, Customer service support to address post-sales issues and resolve with the agreed KPIs, Familiar with Singtel system for manual billing and order provisioning, Support new price plans launch and promotions