What The Role Is

To support the coordination of operational matters across MOH divisions, partner agencies and public healthcare institutions to maintain public healthcare system readiness and resilience in response to incidents and contingencies.

What You Will Be Working On

Incident Reporting
Report incidents promptly and accurately, including the classification and categorisation
Liaise with relevant stakeholders on responding to incidents and notifying appropriate decision-makers or external agencies as required
Maintain up-to-date status of each reported incident and ensure timely updates on ongoing incidents

B) Operations Manning and Exercises
Provide operations monitoring, coordination, and control to ensure readiness and efficient response to public health related operations and civil/national emergencies
Liaise with relevant stakeholders on Institutions data for collation and sense-making
Assist with After Action Review (AAR) after manning and exercises for improvement
Ensure the readiness of facility and equipment

C) Secretariat support and management of ad-hoc projects or tasking
Be involved in managing other divisional administrative matters such as providing secretariat support to meetings
Assist to prepare the materials for the agenda items, draft Notes of Meeting and follow up items
Manage other job-related ad-hoc projects as assigned from time to time whenever necessary
Perform standby duties

You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

What We Are Looking For

Requirements:

Possesses operational and planning experience, with public health training will be advantageous
Able to work effectively and establish good networking with multiple agencies
Strong analytical skills with good command and control ability and the ability to prioritise task with a good sense of urgency.
Self-motivated, dedicated and has a strong desire to learn and excel.
Team player with excellent people management, interpersonal, communication and writing skills
Proficiency in Microsoft Applications, e.g. MS Word, Excel

Key Competencies Required:
Thinking Clearly & Making Sound Judgements – Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities.
Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working.
Improving & Innovating – Ability to seek continual improvements, and to innovate and experiment while managing the risks involved.
Working Effectively with Stakeholders – Ability to mobilise and rally partners and stakeholders towards a collective purpose.
Emergency Preparedness - Ability to evaluate and maintain emergency preparedness protocols to ensure organisational readiness for crisis situations.
Customer Service and Case Management – Ability to effectively deliver personalised service by understanding customer needs, solving complex problems, and managing cases effectively from start to finish.
Secretariat Support - Demonstrates strong written communication and meeting management skills through clear documentation, minute-taking, and effective coordination.
Knowledge of SG Healthcare Landscape - Demonstrates comprehensive understanding of Singapore's healthcare system, including its philosophy, policies, and stakeholder relationships across the public service
Business Continuity Planning - Ability to coordinate business continuity planning through documentation, stakeholder engagement, and crisis response execution.

As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.

Senior Executive (Operations Monitoring)