Activate Interactive Pte Ltd (Activate) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do

As a Project Manager for Digital Transformation, you will lead and coordinate complex technology initiatives focused on modernizing MOE's websites and CRM systems. You will be responsible for managing end-to-end project delivery from initiation through closure, ensuring successful implementation of AI-powered customer experience solutions and digital platform transformations. Working closely with product managers, technical teams, and business stakeholders, you will drive project excellence by establishing clear governance frameworks, managing risks, and delivering projects on time, within budget, and to specification.

Your primary focus will be orchestrating the transformation of legacy CRM systems into modern AI-powered solutions and overseeing the development of internet-facing applications, including knowledge management systems and self-service platforms for parents and educators.

Project Leadership and Governance

Establish and maintain comprehensive project governance frameworks for website and CRM transformation initiatives. Develop detailed project charters, scope statements, and work breakdown structures that align with business objectives and technical requirements. Lead project steering committees and provide regular status reporting to senior leadership and stakeholders.

Cross-Functional Team Coordination

Manage diverse project teams including product managers, developers, business analysts, UX designers, and vendor partners. Facilitate effective collaboration between headquarters and schools, ensuring clear communication channels and accountability frameworks. Coordinate with procurement teams for vendor selection and contract management activities.

CRM System Migration Management

Oversee complex migration projects from legacy bespoke CRM systems to modern AI-powered SaaS solutions. Develop comprehensive migration strategies that ensure data integrity, system integration, and minimal service disruption. Manage proof-of-concept and proof-of-value initiatives, coordinating testing phases and stakeholder feedback collection.

Website Development Project Management

Lead projects for transforming legacy systems into modern internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Manage development timelines, resource allocation, and quality assurance processes whilst ensuring compliance with government security standards and data governance requirements.

Risk Management and Quality Assurance

Identify, assess, and mitigate project risks throughout the project lifecycle. Establish quality gates and acceptance criteria for deliverables, ensuring solutions meet user requirements and performance standards. Develop contingency plans for critical project dependencies and potential disruptions.

Stakeholder Management and Communication

Maintain strong relationships with business stakeholders, technical teams, and external vendors. Facilitate regular project meetings, workshops, and training sessions. Ensure clear communication of project progress, issues, and decisions to all relevant parties.

Budget and Resource Management

Develop and manage project budgets, tracking expenditure against approved allocations. Optimise resource utilisation across multiple concurrent projects, ensuring efficient allocation of team members and vendor resources. Monitor project financials and provide regular budget reporting.

Change Management and Training

Develop and implement change management strategies to support user adoption of new systems. Coordinate training programmes for staff transitioning from legacy systems to new platforms. Ensure smooth handover from project delivery to business-as-usual operations.

Requirements

What are we looking for

Minimum 5 years of project management experience with demonstrated success in delivering complex technology transformation projects
Proven experience managing CRM system implementations and migrations, preferably in government or public sector environments
Strong knowledge of project management methodologies including Agile, Waterfall, and hybrid approaches
Experience with website development projects and internet-facing application delivery
Demonstrated expertise in managing vendor relationships and procurement processes
Understanding of AI implementation projects and proof-of-concept management
Knowledge of government data governance, security protocols, and compliance requirements
Experience with change management and user adoption strategies for technology transformations
Excellent stakeholder management and communication skills with ability to influence at all organizational levels
Strong analytical and problem-solving capabilities with focus on risk identification and mitigation
Proficiency with project management tools and methodologies (PMP, PRINCE2, or equivalent certification preferred)

Preferred Qualifications

Experience with Singapore Government Tech Stack and Whole-of-Government technology initiatives
Background in education sector or public service digital transformation projects
Knowledge of AI and machine learning project implementation
Experience with knowledge management system implementations
Understanding of cloud technology migrations and SaaS solution deployments

Key Competencies

Strategic project planning with strong attention to detail and execution excellence
Leadership and team management skills across diverse technical and business teams
Risk management expertise with proactive problem-solving approach
Adaptability and resilience in managing complex, multi-faceted transformation projects
Strong organizational skills with ability to manage multiple concurrent initiatives
Commitment to continuous improvement and project management best practices

Benefits

What do we offer in return

Fun working environment
Employee Wellness Program
To work in Singapore Government Agencies projects
We provide structured development framework and growth opportunities. (We are a SHRI 2025 Gold winner in Learning & Development Coaching & Mentoring)

Why you'll love working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team for an initial chat at

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Project Manager (Websites and CRM systems) - A26124