We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.

Key Responsibilities2. Cloud Operations Management3. Client Success & Relationship Management4. Governance & Continuous Improvement

Cloud Service Delivery & Performance
Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met
Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability
Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives
Manage incident, problem, and change management processes to minimize downtime and operational risks
Oversee daily operations across cloud platforms (IaaS, PaaS, SaaS) to ensure optimal performance and efficiency
Implement best practices for cloud resource management, automation, and operational workflows
Maintain operational dashboards, reporting, and governance to provide leadership visibility
Coordinate resource allocation, readiness for new deployments, and operational planning
Act as the primary point of contact for assigned cloud clients, ensuring service alignment with their business goals
Conduct regular service reviews, share performance insights, and propose enhancements
Build trust with clients through transparency, proactive communication, and strategic advice
Identify opportunities for additional value, service expansion, or cloud optimization
Implement governance frameworks and operational standards across cloud services
Drive initiatives that enhance service quality, reliability, and customer experience
Contribute to cloud strategy, roadmap planning, and future operational readiness

Requirements

Qualifications & Experience

Bachelor's degree in IT, Computer Science, Cloud Computing, or related field
5-8 years of experience in cloud operations, service delivery, or IT account management
Hands-on experience with cloud platforms such as AWS, Azure, or GCP
Strong understanding of ITIL, service management principles, and cloud operational KPIs
Excellent leadership, communication, and stakeholder management skills

Benefits

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