As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Director, Investor Services

Location: Singapore at 1 Raffles Quay

Get To Know Us:

SS&C is leading the way. We continue to look for today's and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes walk from Raffles Place MRT
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Education: Paid further education opportunities for employees who are eligible
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

Perform day-to-day supervision of multiple teams, including involvement in their performance appraisals and ongoing development.
Provide periodic reports & feedback on investor relation topics, client issues and department initiatives.
Act as point of escalation contact for clients and other internal service groups.
Ability to handle and resolve escalated items
Coordinate new client business meetings, clear communication of launch or conversion requirements.
Ability to analyze, establish and review new client launch and conversion fund data in database.
Work with external auditors and accounting to complete confirmation and due diligence requests.
Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
Ensure training is coordinated and implemented for staff, identify needs and action accordingly
Assist and lead department initiatives
Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
Review/Validate investor reporting and distribute to investors
Review/approve and release wires and maintain wire instructions
Review/process investor transactions in accordance with the Fund's offering documents.
Maintain database and dashboard to keep them accurate and current.
Review fund manager reports per or upon request. i.e. ERISA, Blue Sky,etc.
Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts.
Perform database and application testing as warranted.
Such other activities as you may be assigned by your immediate Manager, or other SS&C Managers or Directors

What You Will Bring:

Bachelor's degree or equivalent work experience
Supervisory experience,
Knowledge of financial services/mutual funds/ hedge funds/private equity funds preferred.
Good Knowledge of Microsoft Office Products
Proven Ability to work under pressure and meet deadlines
Strong organizational and relationship building skills
Proven training skills and adaptable to various software/database applications

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Associate Director - Investor Services