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Manager, Early Intervention Centre

Full Time
Singapore

The Manager, EIPIC will lead a transdisciplinary team in managing the SPD EIPIC Centre. You will coordinate the implementation of the ECHO framework and streamline processes across the Early Intervention Continuum, working closely with professional heads such as the Head of Teaching and Head of Allied Health. You will develop strategic plans to enhance caregiver engagement and oversee initiatives and collaborations with mainstream preschools and community organisations in the vicinity of the centre.

Responsibilities

Operations and Administration

Develop short- and long-term strategic plans to ensure continual growth of the programmes at the centre.
Establish, implement, and regularly review operating, administrative, and control policies and procedures.
Ensure operations and systems meet service standards and adhere to good corporate governance. Ensure the services achieve to meet the Key Performance Indicators set by the funders/Director.
Manage and guide the EIPIC team to maintain a high standard of services for clients with developmental needs and their caregivers.
Serves as the primary administrative contact and liaison with stakeholders and external organisations. Coordinate the timely submission of statistics to funding bodies and organisations.
Engage external institutions and community partners to support clients and caregivers in need.

Centre Management

Guide senior staff across programmes to perform effectively and efficiently.
Plan for the acquisition and replacement of fixed assets and other resources.
Ensure compliance with regulations including taxes, licensing, safety and control.
Develop strategic plans to generate income and monitor the expenditure of programmes.
Develop strategic plans to enhance the community outreach.
Manage audit conducted by MSF, ECDA and NCSS, if any.

Staff Management

Assists the Director in the development of career progression and defining of key responsibilities for EIPIC staff.
Orientate new staff to organisation's structure, policies and procedures and HR matters.
Assign responsibilities and delegate authorities.
Set standards, evaluate staff performance and identify learning / training needs.
Interview candidates for new recruitment or replacement positions.

Client Management

Establish and maintain positive relationships with clients and caregivers.
Effective management of feedback and queries from clients, caregivers, the public and authorities.
Develop strategic plans to enhance caregiver engagement.

Collaboration with external organisations

Explore opportunities to sustain collaboration with preschools i.e. programmes that promote interaction among children with different needs and raise awareness of inclusion.
Lead and participate in networking with community organisations to identify opportunities for collaborations.
Participate in events organised or supported by SPD and support the organisation in developing strong network with other SSAs, funding bodies (e.g. MSF, ECDA, NCSS, Tote Board) and business corporations to secure programme funding and sustain financial viability of the programme and services.

Professional / Staff Development

Lead, attend and contribute regularly in staff meetings and other relevant meetings.
Attends relevant training and courses.
Participate in internal / external workgroups to contribute inputs on development of new service provisions and service improvement.

Any Other Duties

As may be assigned from time to time by Director, Children Services and Chief Executive Officer, SPD.

Requirements

Master or Bachelor degree in any discipline related to early childhood intervention and education, special education, allied health with at least 3 years of supervisory.
Good communication and interpersonal skills with demonstrated ability to build relationships.
Effective decision-making, problem solving skills and the ability to make sound judgements.
Capacity to work effectively in response to work demands (responding to client needs in a different circumstance including critical incidents).
Ability to contribute to a positive team culture where members strive for the highest standards of service delivery.
Ability to adapt to change and a willingness to embrace new strategies and techniques.
Proficiency in computer applications, including Microsoft Word, Excel, and data management tools. Experience in programme planning, implementation, and review will be an advantage.
Experience working in cross-functional or multi-disciplinary teams will be beneficial.
Experience in the social services sector will be an advantage.

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Manager, Early Intervention Centre (East)