Role: Itron Meter Data Management System SME & Smart Metering Operations Center Lead

Key Responsibilities

Conceptualize and deploy high-fidelity VEE algorithms tailored to high-resolution water consumption profiles to autonomously identify water leakages, sophisticated tampering, and hydraulic anomalies.
Maintain absolute alignment of all metering schemas, data persistence protocols, and operational workflows with the statutory requirements of the EMA Electricity Metering Code and national utility mandates.
Supervise the performance of the Advanced Metering Infrastructure (AMI) and Network Management Systems (NMS) to optimize the Daily Reading Success Rate (SR) through proactive spectral analysis and gateway management.
Architect, debug, and maintain a proprietary suite of JavaScript, Visual Basic for Applications, automation engines and Java-based middleware to streamline backend business logic, complex data reconciliation, and high-volume transaction processing.
Formulate and refine rigorous Standard Operating Procedures (SOPs) for telemetry alert thresholds; manage the lifecycle of localized and systemic field orders, performing deep-dive forensic analysis on technician-submitted field results.
Execute root-cause analysis (RCA) on device failures and telecommunication outages, coordinating with field team and deploy the teams to ensure rapid grid restoration.
Leverage automated network intelligence to preemptively detect service-level disruptions at the customer tier, initiating automated proactive notification protocols via mobile and API integrations. Ensure system performance and cross-functional team tasks are completed within defined Service Level Agreements (SLAs).
Direct cross-functional task forces to ensure all system-wide performance KPIs and enterprise-level Service Level Agreements (SLAs) are exceeded through rigorous load balancing and resource allocation.
Extrapolate multi-dimensional data sets from the Meter Data Management System to derive actionable intelligence for urban demand forecasting, hydraulic infrastructure stress-testing, and future-state project scaling.
Synthesize system logs into high-level, comprehensive monthly performance dossiers and executive summaries for regulatory and client stakeholders.
Demonstrate competency in Work Order Management Systems for managing field assets, ensuring the precise logging of serial number transitions, configuration details, and synchronization during meter and Meter Interface Unit swap-out operations.
Oversee the seamless integration of Meter Data Management System with SAP IS-U (Device Management & Energy Data Management), ensuring perfect parity between master data, interval profile data, and consumer-facing digital platforms.

Qualifications & Experience

Advanced degree in Electrical Engineering, Computer Science, or Information Technology Systems Engineering.
8+ years of demonstrable success in the implementation of Tier-1 Meter Data Management System solutions (Itron, Siemens EnergyIP) and the management of large-scale AMI network architectures.
5+ years in the SAP IS-U suite, with specific technical and functional depth in DM, EDM, Billing, and FICA integration points.
Advanced proficiency in Java, Javascript, and Visual Basic of Applications, with the ability to write production-grade code for system extensions and automated auditing tools.
Mastery of Operational Technology (OT) communication protocols and an exhaustive understanding of the Singapore utility regulatory landscape and grid security standards.