At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

In the Operations team at EBANX, you don't just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

What your day-to-day will look like

Own and drive the operational excellence of EBANX's payment processing across Southeast Asia, starting with the Philippines. In this role, you will combine strong analytical thinking, technical expertise, and data-driven decision-making to ensure our payment operations are not only stable, but a true competitive advantage.

You will act as a key technical and analytical reference, leveraging data, automation, and (as a plus) AI-driven approaches to continuously improve performance, optimize payment flows, and enhance the merchant experience.

Your day-to-day impact

Operational & Performance Ownership Own the end-to-end operational health of key payment partners in the Philippines and future SEA markets, focusing on Wallets and Card Payments. Monitor and analyze KPIs such as transaction success rates, latency, API performance, and settlement accuracy.
Technical & Analytical Point of Contact Act as the main interface between EBANX and partner technical teams, supporting integrations, troubleshooting, and performance optimization with a strong technical and data-oriented mindset.
Data-Driven Optimization Analyze large datasets to identify trends, anomalies, and optimization opportunities. Propose and implement improvements in payment flows, routing logic, and operational processes to increase approval rates and efficiency.
Advanced Analytics & AI (Plus) Apply (or support the application of) advanced analytics, automation, or AI/ML techniques to improve payment performance, anomaly detection, fraud signals, and operational efficiency.
Incident Management Leadership Act as the Incident Commander during payment disruptions, leading cross-functional teams (Engineering, Product, Command Center) and partners to ensure fast diagnosis and resolution.
Post-Incident Analysis & Continuous Improvement Lead Root Cause Analysis (RCA) processes, ensuring structured post-mortems and implementation of preventive actions based on data insights.
KPI Ownership & Data Visualization Define, track, and own key operational KPIs. Work closely with Data teams to build dashboards, automate reporting, and deliver clear data visualizations to support decision-making.
Strategic Insights & Business Intelligence Translate operational and performance data into actionable insights for Product, Finance, and Commercial teams, influencing strategy, pricing, and partner decisions.
BEAT Report & Executive Communication Lead the creation and presentation of the BEAT (Benchmark, Evaluation, Action, Tracking) report, providing senior leadership with a clear, data-backed view of operational performance and improvement plans.
Product & Expansion Support Act as a subject matter expert for new payment methods and features, assessing technical feasibility, operational impact, and scalability for new markets in SEA.

Must-haves to shine in this role

Strong experience in payments, fintech, banking, or financial services (cards, wallets, acquiring, or payment gateways)
Solid analytical and technical background, with experience working with data (SQL, Excel, BI tools, or similar)
Experience monitoring and improving KPIs and operational performance
Ability to work closely with technical teams (Engineering/Product/APIs)
Strong problem-solving skills and ability to lead incident resolution in complex environments
Experience working with cross-functional and global teams
Advanced English communication skills

Bonus points if you have

Experience with Artificial Intelligence, Machine Learning, or advanced analytics applied to operations or payments
Knowledge of payment optimization strategies (authorization, routing, retries, etc.)
Experience with data visualization tools (Tableau, Looker, Power BI, etc.)
Background in automation or scripting (Python or similar)
Experience in Southeast Asia markets or emerging markets

EBANX offers:

Performance Bonus: Annual bonus program based on company results.
Meal Allowance: Monthly allowance to support your meals.
EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
Language Classes: Language classes to support your personal and professional development.
Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs. Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it's like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

Technical Payments & Analytics Specialist – SEA