Responsibilities

JOB DESCRIPTION

Carry out Testing & Commissioning, Preventive Maintenance, Time & Material activities as assigned by team lead for thermal products such as CRAC, Fan Wall, AHU and XDU in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense, and profitability
Respond promptly to assigned emergency service calls while on 24x7 standby duty
Ensure availability in weekend/holiday and after office hours to support the team
Participate in field troubleshooting activities together with technical support team, fellow field engineers and third-party vendors

Safety

Take all necessary steps to ensure both Vertiv and client OH&S requirements are adhered to.
Ensure all safety courses are attended in timely manner.
Ensure adequate PPE, appropriate tools and calibrated instruments is used in field activities.
Report all incidents on time.

Administrative

Support Team Lead and Service Manager in planning, scheduling and organizing departmental matters.
Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.
Ensure job debriefing is done promptly and OKR is continuously monitored and met.
Work hand-in-hand with project management team to plan testing & commissioning activities schedule.
Attend all required safety and technical courses.

Client Management

Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
Ensure that a level of competence is maintained to adequately handle the degree of technology required by application via available training and coaching provided by company.
At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner

Requirements

NITEC, Diploma or Degree in Mechanical Engineering, with minimum 2 years of relevant experience
Good customer service
Knowledge in field servicing of thermal products like CRAC, HVAC, AHU and chiller system.
Experience in critical infrastructure is desirable.
Customer centric with high level of commitment to meet and exceed customer satisfaction and demands.
Good written, oral communication and presentation skills, with experience working with people across different culture and background
Good relationship building and management skills with the ability to foster long-term relationships (with internal teams, external partners)
Self-motivated and work on own initiative; good team player
Action- and results-orientated with a passion for success
Aggressive in planning for and achieving targets.
Good time management skills.

Physical & Environmental Requirement

Time Travel Needed

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Career

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Field Service Engineer 1

Engineer 1, Field Service - Thermal