Job description:

Position Summary

Reporting to the Head of Governance and Fraud, this role plays a key part in strengthening the fraud risk and compliance culture across the organisation.

The successful candidate will ensure that fraud risk practices align with regulatory expectations and internal governance frameworks, while overseeing fraud-related risk, compliance, and audit activities across the NETS business.This role works closely with stakeholders across all three lines of defense to uphold operational integrity, enhance fraud controls, and drive a strong governance environment.

Key Responsibilities

Fraud Risk Strategy & Governance

Oversee NETS fraud risk strategy, appetite, and policies in alignment with enterprise risk and regulatory expectations
Ensure full compliance with MAS guidelines and industry fraud standards

Fraud Detection & Analytics

Analyse platform data to identify emerging trends and provide actionable insights to enhance fraud controls and adapt to evolving threats
Development and enhancement of fraud detection rules, models, and analytics capabilities including dashboard monitoring
Conduct fraud trend analysis, horizon scanning, and thematic reviews to detect emerging risks on NETS products offering
Partner with data analytics/technology/business teams to design data-driven fraud detection and monitoring

Operational Oversight

Lead daily fraud operations, including onboarding reviews, transaction monitoring, and handling investigation escalations
Oversee end-to-end fraud governance, with specific responsibility for chargeback-related fraud management. This includes conducting dispute analysis, reviewing supporting documentation, engaging with merchants and issuers, and ensuring timely and accurate resolution of chargeback cases. The role also drives continuous improvement initiatives to reduce fraud losses, strengthen internal controls, and enhance dispute-handling standards
Ensure thorough documentation and audit readiness, including accurate maintenance of investigation reports for escalated cases and complete documentation of fraud-rule-triggered reviews in line with audit and compliance requirements
Manage fraud incident governance, ensuring comprehensive root-cause analysis, identification of control gaps, and timely remediation of issues to prevent recurrence

Industry & Regulatory Engagement

Work closely with business units to drive MAS queries, coordinate responses, and ensure timely and accurate reporting in accordance with PSN03 requirements.
Coordinate with Risk and Compliance to prepare and submit required regulatory reports on timely basis.

Training & Awareness

Develop and deliver fraud training programs to enhance fraud risk culture across NETS.
Ensure employees understand and adhere to fraud risk policies and controls.

Risk Assessment & Audit Support

Work closely with NETS business team to provide fraud risk assessments for new product launches, customer journeys, and process changes.
Define and maintain fraud risk metrics to monitor control effectiveness.
Support internal and external audits, including fraud related assessments.

Requirements

Minimum 5 years of experience in fraud risk management or financial crime within banking/fintech, covering both strategy/policy and operations
Strong understanding of payments fraud typologies, including merchant misrepresentation, transaction laundering, card-not-present (CNP) fraud, collusion between merchants and customers, stolen cards, identity theft or impersonation
Experience with fraud analytics, rules-based detection, ML-based detection techniques, and dashboard/reporting tools
Proven ability to collaborate with diverse stakeholders across NETS
Strong familiarity with MAS payment service act regulations related to fraud, scams, cybersecurity, and data privacy
Self-motivated, independent, and equipped with strong verbal and written communication skills

Governance & Fraud (AVP)