The Assistant Manager, Business Process Governance & Compliance is responsible for driving structured, end-to-end process improvement and digital tools adoption across functions spanning manufacturing, quality, supply chain, finance, and commercial operations at YSQ International. Operating within a fast-changing tobacco manufacturing environment, this role plays a pivotal part in translating strategic transformation goals into tangible, ground-level changes that are practical, and sustainable.

This is a hands-on individual contributor role that requires both analytical and strong people skills. The incumbent will map existing business processes, design improved workflows and documentation standards, drive implementation in partnership with cross-functional teams, and monitor adoption to ensure lasting impact. The role demands comfort with ambiguity, a high degree of ownership, and the ability to manage multiple stakeholders across different seniority levels.

Success in this role is defined by:

Clearly mapped, standardised, and documented business processes across targeted functions
Measurable improvement in process compliance, traceability, and documentation integrity
High adoption rates of new tools (Internal Developed Software & Power BI), forms, SOPs, and digital workflows
Effective collaboration with stakeholders resulting in smooth change implementation
Demonstrated sustainability of improvements through regular audits

This role is a key execution engine of the Business Process Digitalization agenda, working under the Head, Document Control & QA to ensure the organisation's operations are aligned, efficient, and ready for scale.

Responsibilities

1. Process Mapping & Standardisation

Lead end-to-end business process mapping exercises across manufacturing, quality, supply chain, finance, and commercial functions
Identify process gaps, inefficiencies, redundancies, and non-standardised practices across departments
Design improved, standardised process flows that are practical, scalable, and aligned with business objectives
Develop and maintain a library of standardised process maps, workflow diagrams, and process documentation
Ensure process designs are reviewed and validated with relevant function owners prior to implementation

2. Documentation & Digital Tools Development

Create, structure, and maintain controlled documents including Standard Operating Procedures (SOPs), work instructions, and forms
Develop advanced Excel-based tools (including complex formulas, structured data validation, and dynamic templates) to support process execution and tracking
Manage document version control, lifecycle management, and access governance to ensure documentation integrity
Support the evaluation and adoption of digital tools (ClickUp, Power BI, and Internal Developed Software) to improve cross-functional visibility and coordination
Maintain a structured digital repository for all process-related documentation and tools

3. Change Implementation & Adoption

Lead the implementation phase of process changes, coordinating with department leads and operational teams to ensure smooth rollout
Develop and deliver training materials, and quick-reference guides to enable smooth adoption of new processes and tools
Manage change communication, ensuring stakeholders are informed, aligned, and equipped at each stage of the change journey
Proactively anticipate implementation risks and devise mitigation strategies to keep changes on track
Champion a culture of structured change management within the organisation

4. Monitoring & Auditing

Plan and conduct periodic process compliance audits across departments to assess adherence to standardised workflows and documentation requirements
Track and report on key process performance indicators, flagging deviations and trends
Identify root causes of non-compliance or process failures
Ensure sustainability of implemented changes through structured follow-up reviews and reassessments
Maintain accurate audit logs and improvement records for traceability and governance purposes

5. Continuous Improvement

Continuously identify opportunities to enhance process efficiency, documentation quality, and digital tool utilisation across the organisation
Benchmark internal processes against industry best practices and recommend improvements
Balance operational simplification with the need for compliance, control, and traceability
Contribute to the development of the organisation's digital transformation roadmap by surfacing insights from on-the-ground implementation experience

6. Cross-Functional Collaboration & Stakeholder Management

Work closely with stakeholders across manufacturing, quality, supply chain, regulatory, finance, and commercial functions to align on process designs priorities
Influence and engage stakeholders at varying seniority levels to secure buy-in and drive accountability for process adherence
Facilitate cross-functional working sessions, and review meetings to support process design and implementation
Act as a trusted partner to function owners, providing practical guidance on documentation, compliance, and process governance

7. Other Duties

Other ad-hoc assignments as required by reporting superior

Requirements

Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Supply Chain, or a related discipline
Minimum 2–4 years of relevant experience in business process improvement, operations, quality systems, or a related field
Experience working in a manufacturing, FMCG, or similarly structured operational environment preferred
Advanced proficiency in Microsoft Excel, including complex formula development, data validation, and structured templates
Familiarity with project management platforms such as ClickUp, Asana, or equivalent is an advantage
Experience in Power BI development is an added advantage
Strong adaptability — able to operate effectively in a fast-changing environment with multiple concurrent initiatives
Deep understanding of the business process change lifecycle: mapping, design, implementation, training, and audit
Highly adaptable individual with proven ability to thrive in a dynamic, fast-paced environment with evolving priorities and frequent change
Demonstrated ability to drive business process change from end-to-end — from mapping and design through to implementation, training, and audit — with strong personal accountability for outcomes
Strong analytical with the ability to diagnose process inefficiencies, structure complex information, and propose practical, compliant solutions
Excellent interpersonal and influencing skills, with demonstrated ability to engage and align stakeholders across different functions and seniority levels
Hands-on capability to produce high-quality operational documentation — e.g. SOPs, work instructions, forms
High degree of proactivity, ownership, and follow-through; does not require close supervision to deliver results
Detail-oriented approach, particularly in documentation, compliance, and traceability activities
Collaborative team player who can build trust and credibility with operational teams while also influencing behaviour change

Assistant Manager, Document Control & QA