Cross-Border E-Commerce Operations Specialist/Supervisor

Job Type: Full-time

Department: APAC E-Commerce

Job Summary:

We are seeking a highly motivated and detail-oriented Cross-Border E-Commerce Operations Specialist/Supervisor to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platforms, ensuring seamless operations, and driving sales growth in Singaporean and Malaysian markets.

You will collaborate with marketing, logistics, customer service, and aslo other APAC E-Commerce team to enhance the online shopping experience for our customers.

Key Responsibilities:

Manage day-to-day operations of cross-border e-commerce platforms (e.g., Shopee, Lazada, etc.).
Optimize product listings, including titles, descriptions, images, and keywords, to improve search rankings and conversion rates.
Conduct market research to identify trends, competitor strategies, and new growth opportunities in target regions.
Coordinate with supply chain and logistics teams to ensure efficient inventory management and timely order fulfillment.
Monitor and analyze sales performance, customer feedback, and key metrics (e.g., CTR, conversion rate, ROI) to refine strategies.
Implement promotional campaigns, discounts, and localized marketing initiatives to boost sales.
Resolve cross-border operational issues, including customs clearance, shipping delays, and returns/refunds.
Collaborate with customer support to enhance post-purchase satisfaction and retention.

Qualifications & Skills:

Bachelor's degree in Business, Marketing, International Trade, or related field.
2 - 6 years of experience in cross-border e-commerce operations field, familiar with Shopee or Lazada operating side.
Strong understanding of international logistics, payment gateways, and localization strategies.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Excellent communication skills in English and Mandarin is required.
Self-starter with problem-solving skills and adaptability in a fast-paced environment.
Pop Mart Fan will be a big plus to this position