About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

About The Role

We are seeking an Integration Business Analyst to act as the functional bridge between business stakeholders, external partners, source/target system owners, the MuleSoft integration team, and the Salesforce functional team.

You will play a key role in translating business process and data exchange requirements into clear integration requirements, defining attribute data mappings and transformation rules, clarifying upstream/downstream impacts, and ensuring technical teams have the information they need to design and build robust MuleSoft APIs.

This role is best suited for individuals who can clarify ambiguity, facilitate cross-team alignment, and drive follow‑ups to ensure integrations are delivered successfully.

Responsibilities

Cross-Functional Coordination & Follow-Through

Act as the primary liaison between client stakeholders, external partners, MuleSoft technical team, Salesforce functional team, and source/target system owners.
Participate in all integration‑related meetings, functional walkthroughs, and system-specific discussions to gather end-to-end context.
Lead conversations with client stakeholders to clarify functional requirements, attribute definitions, data rules, error-handling scenarios, and edge cases.
Create and track all action items and proactively follow up with relevant stakeholders to ensure timely closure to unblock development.
Work closely with the Salesforce functional team to understand business processes involving integration, data usage, and impacts on interfaces.
Work with source/target system teams to understand their data structures, constraints, dependencies, and interface capabilities.

Functional Support for Development & Testing

Drive the creation of integration attribute mapping documents, including data definitions, transformation rules, and validation logics in consultation with the Salesforce functional team counterpart.
Analyse data requirements, identify mismatches between systems, and propose options to resolve mapping gaps.
Support MuleSoft developers by explaining business logic, clarifying transformation rules, and validating functional edge cases.
Assist QA team in validating integration behaviour by reviewing test cases and expected results.
Participate in SIT/UAT discussions for integrations, assisting with defect clarifications and traceability.

Requirements

Must have skills and experience

Experience in large scale integration projects
Experience in integration business analysis, system integration design and data mapping activities
Strong ability to analyse data requirements, field definitions, and transformation logic across systems.
Pro-active approach to engaging stakeholders, comfortable leading discussions with functional, business, and technical stakeholders.
Ability to translate business requirements into structured functional specifications.
Strong analytical and problem‑solving skills with attention to detail.
Excellent communication, coordination, and follow‑up skills.

Good to have

Familiarity with API concepts, REST interfaces, JSON/XML, and file-based data interchange formats.
Understanding of integration patterns, data transformation, and error-handling concepts.
MuleSoft certifications (e.g. Integration Foundations).
Salesforce certifications (e.g. Administrator, App Builder).
Experience with public sector projects or projects with structured environments.

Ways of working

Work collaboratively within an agile, sprint-based build delivery environment.
Maintain close alignment with both MuleSoft and Salesforce teams to ensure no functional ambiguities block development.
Proactively highlight cross-system dependencies and coordinate with respective owners to ensure smooth integration delivery.

Success measures

Smooth collaboration between integration teams and functional teams, supported by proactive communication and alignment.
Strong stakeholder feedback on clarity, responsiveness, and follow-through.
High-quality, complete, and accurate mapping/functional specifications accepted by both MuleSoft and Salesforce teams.
Reduced number of functional defects during SIT/UAT due to clear upstream requirements.

Education

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As Architects of Positive Futures, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious A list for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee's stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.