COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

RA & HR Management: Recruit, screen, onboard, and train undergraduate RAs each cycle coordinate IT access and lab setup develop and manage RA schedules to ensure full coverage across all sessions run pre-wave QA sessions and share feedback with researchers.
Lab Setup & Researcher Coordination: Configure SPS each term: create and distribute master surveys to faculty open wave timeslots verrfy IRB approvals solicit studjes from researchers and manage wave deadlines across 6+ data collection waves per year coordinate with relevant departments in advance to secure lab availability for the full term.
Instructor Coordination & Credit Management: Coordinate with 1 O+ course instructors-each term on student sign-ups and study announcements develop and tailor lab-related informational materials to meet the specific needs of each course reconcile 4,000 student credit entries per term resolve discrepancies and process alternate assignment credits.
Budget & Reporting: Lead the annual budget cycle prepare and present term-end lab usage reports to the Marketing group run BLAB departmental meetings.
Daily Lab Operations: Oversee all communications for BLAB prepare each lab session by ensuring IT readiness, coordinating technical support when needed, and maintaining a clean and functional lab environment process participant cancellations and rescheduling in SPS respond to student and researcher queries: provide on-call RA support during all data collection sessions troubleshoot SPS and study issues, serve as backup study runner when needed.

QUALIFICATIONS

PhD in marketing, psychology, statistics, engineering, or a closely related discipline would be ideal.
Prior experience in academic behavioral research, preferably including hands-on involvement in laboratory-based experimental studies.
Familiarity with institutional research processes, including IRS/ethics protocols and subject pool management.
Proficiency with online survey and subject pool platforms (e.g., Qualtrics, SONA/SPS).
Strong understanding of experimental research design and behavioral data collection procedures.
Excellent organizational and project management skills, with the ability to manage multiple concurrent workstreams across a full academic calendar.
Strong interpersonal and communication skills for coordinating across faculty researchers, course instructors, undergraduate RAs, and university administrative offices.
Strong troubleshooting ability, with a proactive approach to identifying and resolving technical and logistical issues under time pressure.
Working knowledge of relevant computing and technical systems (e.g., survey platforms, lab IT setup, basic data handling), with the ability to quickly learn new tools.
High attention to detail, particularly for data reconciliation and credit verification tasks involving large datasets.
Experience supervising or training undergraduate research assistants is an advantage.

OTHER INFORMATION

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Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Research Fellow (1-year contract), Lee Kong Chian School of Business