Manager, NUHS Group HR Technology

Introduction

The Manager, HR Technology COE, leads strategic planning and implementation of HR digital initiatives, driving process re-engineering and innovative digital solutions to enhance operational efficiency within the HR community and delivers effective adoption of system enhancements across the organisation.

Serving as a trusted technology partner and strategic advisor, this role translates complex business challenges into innovative technology solutions and comprehensive product roadmaps. This Manager drives HR transformation by influencing stakeholders and leading teams to implement cutting-edge digital solutions that revolutionise the employee experience.

Responsibilities

Strategic Digital Partnership

Translate business problems into actionable technology product roadmaps and comprehensive solutions
Lead evaluation and selection of HR technology solutions, including internal and external AI tools, to address significant business challenges and capitalise on emerging opportunities that shape the future of HR
Design innovative solutions and prepare proposals that deliver significant organisational impact through automation and AI-driven insights
Champion continuous improvement initiatives, identifying new opportunities and technologies to enhance service delivery capabilities

AI-Enabled Process Innovation

Identify opportunities for automation and AI integration through comprehensive understanding of HR business processes
Maintain current knowledge of AI toolsavailable internally and externally for HR applications, evaluating their potential for process enhancement
Leverage AI tools strategicallyto improve business process efficiency, reduce manual workload, and enhance overall staff experience
Partner with HR leadersto map and redesign processes that can be AI-enabled, ensuring seamless integration with existing workflow
Redesign and streamline HR processes by implementing self-service tools, improving workflow automation, and embedding AI-driven insights that enhance decision-making and predictive capabilities

AI-Powered Data Analytics

Deploy AI - powered solutions to optimise analytics capabilities to generate actionable workforce insights
Deploy reporting frameworks that can identify trends, predict outcomes, and recommend strategic HR interventions
Establish advanced analytics and AI governance that enables data-driven HR strategies, automated decision support, and continuous predictive improvement across all HR functions
Leverage AI-driven analysis to monitor employee engagement through multiple data sources (surveys, feedback, communication patterns) and provide real-time insights into organisational health and culture

Digital Implementation & Delivery

Lead deployment and implementationof systems projects, ensuring successful execution and delivery against project plans
Oversee SuccessFactors optimisationand continuous improvement across all modules
Drive advancement of automation, AI, and predictive insightsto create scalable processes and seamless digital experiences

Change Management & Training

Lead change management initiativesthat drive user adoption and maximise digitial investment returns
Ensure comprehensive trainingfor all relevant employee groups on effective system usage and maintenance
Develop training processes and materialsto support change communication during new system implementations

Requirements:

Extensive SAP SuccessFactors expertise across multiple modules (Employee Central, Time Off, PMGM, LMS, RCM, Reporting, etc.) with proven experience in large-scale, enterprise-wide implementations and optimisation initiatives
Strong track record in managing and governing complex, large-scale employee databases for enterprise organisations, with demonstrated ability to ensure data integrity and system stability
Strategic business acumen with the ability to translate complex business requirements into technical solutions, comprehensive technology roadmaps, and AI-enabled process improvements that enhance business process efficiency and staff experience
Deep understanding of HR business processes with proven ability to partner with HR stakeholders to identify and map processes suitable for AI enablement and automation
Exceptional data orientation with meticulous attention to detail, strong analytical capabilities, and proven ability to manage multiple concurrent workstreams in fast-paced environments
Outstanding stakeholder management skills with demonstrated ability to influence senior stakeholders, manage vendor relationships, and facilitate cross-functional collaboration
Strong autonomy and partnership capabilities with the ability to work independently while effectively collaborating with HR and cross-functional stakeholders across all organisational levels

Qualifications:

Bachelor's Degree in Information Technology, Business Administration, or related field
Minimum of 8 years of progressive experience in an HR / HRIS / Operations function
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with demonstrated ability to create executive-level presentations and complex data analysis

Advanced technical proficiency with automation and analytical tools (RPA, Power Automate, Power Query, etc.) to drive process improvement and digital transformation initiatives