Who We Are:

Zota is a global payment gateway technology hub, a one stop shop for online businesses to accept payments from anyone, anywhere. With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page:)

About the position:

Our Support team is the backbone of our customer experience. With around fifteen team members spread across Israel, Bulgaria, Hong Kong and Singapore, the team helps new merchants integrate smoothly into our system, sets up tools, and ensures everything runs perfectly.

In this role you will provide top quality customer and technical support, guide merchants through video demos and tutorials, and work closely with multiple departments to solve problems quickly. You will help customers with API integrations, maintain processing environments, identify and document bugs and features, and perform manual quality assurance of integrations with our partners.

What we offer:

Full training is provided at the company's expense. We operate a 24/7 shift system with a balanced 5 day work week. Our Singapore office offers meal vouchers, health insurance, yearly performance bonuses, company trips abroad and weekly Happy Hours. As well as a supportive, multicultural team environment.

What you will do:

Address and solve customer issues through email, Slack, and Skype
Cooperate with other online platform representatives
Help customers with API integration to our gateway
Build and maintain the processing environment
Identify and document bugs and features
Handle correspondence with merchants and various third parties
Manual QA of integrations with our partners

Requirements:

Experience in technical/customer support
Strong organizational, analytical, written, and verbal communication skills
Passion for troubleshooting and constant self-learning
Superb attention to detail
Ability to quickly learn and adapt to new features and innovations
Willingness to learn and initiate
Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.

About our hiring process:

Digital interview Home Task Interview with Support Team Leader HR Interview Integrity Test Offer.

Technical Support Team Representative | Singapore