JobSummary

The Guest Services Bellman supports Airport Meet & Greet (AMG) operations by providing professional, safe, and efficient luggage assistance to arriving and departing guests at Changi Airport. The role works closely with AMG Greeters to ensure smooth and timely guest experiences while complying with safety and operational standards.

Job Responsibilities

Guest Services& Operations

. Support AMG Greeters during guest arrivals and departures.

. Meet AMG Greeters at the correct terminal and designated locations ahead of service time.

. Prepare and manage luggage trolleys for daily operations.

. Assist guests with luggage handling between terminals, vehicle, and check-in areas.

. Safely load and unload luggage from vehicles using proper lifting techniques.

. Remain with guests until service completion to ensure continuity.

. Handle guest requests professionally and escalate when required.

. Maintain clear communication with AMG Greeters and operations teams.

Safety, WSH &Risk Management

. Comply with Workplace Safety and Health (WSH) regulations and company policies.

. Perform manual handling tasks using approved techniques to prevent injury.

. Remain alert in public, restricted, and high-traffic areas.

. Report hazards, incidents, and injuries immediately.

. Follow emergency and evacuation procedures.

Physical &Work Requirements

. Able to stand and walk for extended periods as required for airport meet-and-greet operations

. Ability to perform repetitive lifting and handling of luggage.

. Comfortable working in a fast-paced airport environment.

Service Excellence & Professional Conduct

. Deliver courteous, professional, and consistent guest service.

. Maintain professional grooming and appearance.

. Demonstrate teamwork, initiative, and reliability.

. Communicate clearly with guests and colleagues.

. Attend briefings, training, and departmental meetings.

Attendance & Punctuality

Report for duty punctually according to assigned schedules. Team members must ensure personal commuting arrangements allow for reliable and timely attendance.

Job Requirements

Education &Certification

. Secondary education is preferred

Experience

. At least one year of relevant guest services or hospitality experience is preferred.

Other Prerequisites

. Strong customer service and interpersonal skills.

. Good spoken and written English additional languages are an advantage.

. Ability to work independently and in a team.

. Willingness to work rotating shifts, weekends, and public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Bellman- Airport