Shangri-La's Rasa Sentosa, Singapore

Job Summary

As a Night Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience at night.

As a Night Duty Manager, we rely on you to:

Lead and coordinate nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction
Monitor guest arrivals, departures, and service quality during night shifts to drive continuous improvements in guest experience
Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services
Communicate operational updates and hotel offerings clearly to colleagues to ensure consistent service standards
Implement and execute emergency response protocols following standard operating procedures to protect guests and staff during night shifts
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

We are looking for someone who:

Ability to work permanent night shifts
Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
Experience using OPMS and related hotel front office systems to manage guest services and operations
Experience in managing emergency response and crisis management situations
Educational background related to hotel management is preferred

We Offer

5-day work week
Learning and Development opportunities for career development
Medical and insurance coverage
Special employee discount within Shangri-La Group
Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for Click the apply button now!