Responsibilities:

System Monitoring & Performance: Proactively monitor production and non-production systems, identify anomalies, and optimize performance. Collaborate with engineering and security teams to implement improvements.
Incident Management & Problem Resolution: Respond to L1, L2, and L3 incidents, perform root-cause analysis, and implement corrective actions. Coordinate with internal teams and vendors to meet SLAs and escalate critical issues as needed.
Operational Documentation & Governance: Maintain runbooks, configuration guides, and operational procedures. Ensure compliance with security, audit, and regulatory standards.
Daily Operations & Reporting: Oversee ticket handling, system checks, and release support. Generate performance reports, incident summaries, and operational dashboards for stakeholders.
Automation & Tooling: Use scripting and automation tools (Terraform, Ansible, Python, Shell) to reduce manual tasks and improve efficiency. Configure monitoring solutions across applications and infrastructure using APM tools and cloud-native monitoring.
Security & Compliance: Implement access controls and enforce security best practices to protect data and maintain compliance.
Cloud & DevOps Support: Support cloud environments on AWS, Azure, or Google Cloud. Participate in CI/CD pipelines, DevOps workflows, and environment maintenance to ensure smooth deployments.
Collaboration & Continuous Improvement: Partner with cross-functional teams to enhance system reliability. Drive process improvements and propose innovative solutions for operational excellence.

Requirements:

Strong understanding of operational support, incident management, and site reliability practices.
Hands-on experience with ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) and monitoring solutions (APM, cloud-native monitoring, log analytics).
Experience with automation using Terraform, Ansible, Python, or Shell scripting.
Proficiency with cloud platforms (AWS, Azure, Google Cloud) and modern DevOps/CI/CD workflows.
Knowledge of security monitoring, access control, and compliance standards.
Excellent analytical and troubleshooting skills with a proactive, solution-oriented mindset.
Strong communication skills and ability to collaborate across teams.
Highly organized, capable of managing multiple priorities in a fast-paced environment.
Bachelor's Degree or Diploma in Computer Science, Information Technology, Computer Engineering, or related disciplines.
Previous experience as an Operations Support Engineer, Site Reliability Engineer, or similar operational role.
Cloud certifications (AWS, Azure, Google Cloud) are highly preferred.

Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to apply88(@)talentvis.comor click apply!

..We regret to inform that only shortlisted candidates would be notified..

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri

Contract APAC Personal Data Protection PDPA (Foreign Bank) #BLM

Operations Support Engineer