Business Function

SG Consumer Banking and Wealth Management Operations (SG CBWMO) at DBS is dedicated to helping customers achieve their financial aspirations through a comprehensive suite of products and services. These offerings include deposits, investments, insurance, mortgages, credit cards, and personal loans.

Within this group, SG CBWMO plays a critical role in managing the bank's operational processes and ensuring efficient service delivery. This involves evaluating the impact of operational matters, particularly concerning branches and self-service banking facilities, and overseeing the resolution of any significant operational and business issues.

SG CBWMO is also actively involved in leveraging technology to enhance productivity and control. This includes the implementation of GenAI for tasks such as aiding in data capture and auto-extraction of supporting documentation in processes.

Responsibilities

Responsible for the identification, reporting and escalation of emerging operational risk through the execution of Group's operational risk management framework tools.
Effective management of operational risk issues, including timely reporting, root cause analysis, recommendation of corrective and preventive actions and tracking them to closure
Perform periodic control validation, risk assessments on Ops processes, and Control Quality Assurance (CQA) testing for Ops Risk Metrics/KRI/GLAO to ensure compliance with the Group's policies, standards/guidelines and risk exposure are within risk appetite.
Perform deep dives of operational processes and landscape reviews, including General Ledger Account Ownership processes (GLAO).
Support the execution of Business, Finance or Tech initiatives under the Ops Risk Metrics/GLAO & MJE remit, from requirements gathering, UAT till implementation.
Promote risk awareness and compliance with Group's policies, standards and guidelines by conducting periodic operational risk trainings and workshops.
Liaison party with other control functions such as Group Risk/Compliance/Finance for advisory matters.

Requirements

Degree in Accountancy, Business or Banking and Finance will be preferred
At least 8 years of experience in Banking Operations, with knowledge of Reconciliation, Projects Management and Operational Risk/Controls within Financial Services
Familiarity with Financial Accounting and Consumer Banking Operations and/or Wealth Operations will be added advantages
Meticulous and analytical
Good control mindset and the ability to understand a broad range of operational issues
Good understanding of Microsoft Powerpoint, Excel and Word
Team player with strong inter-personal and communication skills

Location:

DBS Asia Hub

Job:

Risk Management

Schedule:

Regular

Employee Status:

Full time

AVP, Operational Risk Management Specialist, CBWMO, Group COO

Senior / Associate (Office of Research)