17:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-c8661ee5ea83ad0a.js"],"default"] 1a:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-c8661ee5ea83ad0a.js"],"Image"] 18:T508,{"showUserEngagement":"true","resumeParserSwitch":"false","careerFairLink":"https://www.foundit.sg/events/triumphsg","syndicatedQuickApplyEnabled":"false","bulkApplyMultiSelect":"15","oldLoginCheck":"true","showUploadViaGoogleDrive":"false","heroSectionHeading":"Over 700,000+","gaAccountId":"UA-33929341-1","hideCsCartIcon":"false","triumphEventId":"4","showAppRegistrationPopup":"true","recaptchaV2Switch":"true","srpBrandBooster":"false","dfpSwitch":"true","parseNewResume":"true","parseResumeSwitchDesktop":"false","hideExperienceTypePopup":"true","cleverTapProjectId":"6K9-ZK8-ZZ6Z","copyrightYear":"2020","showDesktopDropboxV2":"false","hideBellNotification":"false","showPassiveJobs":"false","triumphEndDate":"7-3-2024","showTriumphEvent":"true","jobsCount":"200,000+","showPromotionsBox":"true","showCareerFair":"true","parseResumePhoenix":"true","showAppLoginPopup":"false","careerFairName":"Career Fair","resumeParseTime":"30000","showAspireElement":"false","channelName":"Singapore","socialLoginOn":"true","newProfileFlow":"false","socialUrls":"[\"https://www.facebook.com/founditSG/\",\r\n\"https://x.com/foundit_SG\",\r\n\"https://www.linkedin.com/company/foundit-jobs/\",\r\n\"https://www.youtube.com/@foundit_SouthEastAsia\",\r\n\"https://www.instagram.com/foundit_sg/\"]"}19:T447,

Job Scope:

. Conduct monthly auditing on team's calls in accordance to guidelines and SLA

. Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries

. Escalate the issues, needs and insights to Management when necessary

. Ensure prompt printing and

mailing of collaterals/sending daily SMS in accordance to SOP

. Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary

. Conduct systems, ha

Call Centre Team Lead (Ubi) #ESY