Job description

Top Reasons to work with TDCX

What is your mission

You'll help us deliver excellent service to our partner brands by performing these tasks:

Attend to phone-in enquires and/or emails and correspondences from the Public.
Resolve enquiries in a timely, efficient, and professional manner.
Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
Handling and managing of escalation issues in a proficient manner.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for

Candidate must possess at least the GCE O Level or Diploma in any field.
Preferably with 2 years of working experience in the related field is ideal for this position.
Possesses strong time management skills and is motivated to exceed expectations.
Proficient in MS Office applications with excellent keyboard skills.
Possesses good telephone manners with clear speaking voice.
Comfortable working with computers and multiple systems.
Excellent verbal and written communication skills in English and the language of the supporting market.

Customer Service Officer (Government/ 5 Days)

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