Overview
In this role, you will monitor and intercept suspicious transactions in real time, investigate scam cases, and play a critical role in preventing financial losses. You will also engage directly with affected customers, providing guidance and support while uncovering fraud patterns and emerging threats.

This is an exciting opportunity for individuals passionate about financial crime prevention, investigation, and making a real impact in safeguarding customers.

Responsibilities

Monitor, assess, and intercept suspicious transactions (e.g., remittances and domestic transfers) in real time
Investigate and mitigate fraud cases, including phishing, investment scams, job scams, e-commerce scams, and impersonation scams
Engage with customers to identify potential scam victims, conduct interviews, and provide education and guidance
Analyse fraud patterns, trends, and emerging scam techniques to improve detection capabilities
Maintain and update fraud case records and databases for reporting and analysis
Collaborate with internal stakeholders and law enforcement agencies to support investigations and recovery efforts
Contribute to the development of new detection methods and preventive measures
Work in a rotational shift environment (including weekends) to support real-time monitoring operations

Requirements

Degree in a relevant discipline (e.g., Finance, Business, Criminology, or related field)
Proven experience in fraud investigation, financial crime, or banking operations
Excellent analytical and critical thinking skills, with the ability to work under pressure in a fast-paced environment
Excellent communication and interviewing skills, especially when engaging with customers
High level of integrity, professionalism, and confidentiality
Good stakeholder management skills, with the ability to collaborate across teams and with external parties (e.g., law enforcement)
Good proficiency in Microsoft Office, especially Excel and PowerPoint
Highly adaptable with a keen interest in emerging scam and fraud trends
Willingness to work rotational shifts (8am - 12am, including weekends)

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [HIDDEN TEXT].

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Anti-Scam/Fraud Specialist (6-month Contract | Bank | Shifting Sched)