COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Academic Matters:

Provide leadership and be responsible for the administrative management of the Programme.
Maintain a repository of course outlines, course materials, and the student portal.
Manage course registration, class schedules, and course evaluation.
Provide classroom support whenever necessary this may include work on weekday nights and Saturdays.
Support faculty members on academic matters, including examination matters.
Manage and maintain student records, student awards, certificates, and graduation.
Manage the administrative workflow for student exchange programmes, ensuring that all participants meet programme-specific requirements and academic milestones.
Provide personalised consultation to students on academic progress, programme requirements, and graduation pathways.
Manage post-examination documentation and data uploading.
Handle all queries from faculty members and students.

Admission:

Work collaboratively with the marketing team.
Manage students onboarding and matriculation.

External Relations:

Develop and implement strategies to engage and forge partnerships with industry partners for collaborative initiatives.
Maintain active engagement with accreditation partners (e.g., ISCA, ICAEW, CPA Australia) to ensure the programme remains aligned with global professional standards and qualification pathways.
Manage incoming visits by partners/higher education institutions and outgoing visits by the programme.

Accreditation & Academic Review:

Provide full support for the School's accreditation review.
Provide administrative support for all curricular review.

Budgeting and Financial Reporting:

Responsible for the annual planning and budgeting of the Programme.
Monitor revenues and expenses.
Administer student invoices, student discounts, and scholarships.

Faculty Matters:

Manage the hiring and the onboarding of adjunct lecturers and teaching assistants.

Students and Alumni:

Be the first point of contact for students, offering guidance and support to manage their academic journey.
Work closely with student leaders to foster a supportive learning environment and address cohort-wide feedback or concerns.
Organise activities for students and alumni members this could include community service and social activities.
Maintain the students/alumni database.
Liaise with career office and industry partners for student internships and job placement.

Other duties as assigned.

QUALIFICATIONS

Recognised university degree.
Minimum 5 years of professional experience in educational or publicservice settings, with a demonstrated track record of delivering highquality administrative and operational work.
Exceptional interpersonal and problemsolving abilities, with the capacity to work independently as well as collaborate effectively within teams.
Meticulous, diligent, and highly organised, with proven strengths in multitasking, event planning, project coordination, and endtoend stakeholder management.
Demonstrated ability to build strong working relationships and collaborate confidently with a diverse range of internal and external stakeholders.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

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