Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Focus: Sales Enablement, Data Strategy & CRM Optimisation Experience: 5–8 Years in Sales Ops or Revenue Ops

Job Summary: With 5–8 years of experience, you are a seasoned expert in the Science of Selling. You will own the entire sales tech stack and lead the process improvements that allow our sales team to move faster and close more deals. You don't just pull reports; you analyze trends to tell the General Manager why we are winning or losing and how to fix it.

Key Responsibilities:

Strategic Enablement: Develop and implement sales playbooks, onboarding programs, and training for the local team.
CRM Architecture: Act as the local Power User/Admin for Salesforce or HubSpot, ensuring advanced automation and 100% data integrity.
Advanced Analytics: Build sophisticated dashboards to track CAC (Customer Acquisition Cost), LTV (Lifetime Value), and sales velocity.
Incentive Management: Manage the local commission and bonus structures, ensuring alignment with branch P&L goals.
Cross-Functional Liaison: Coordinate with the Local Operations and Finance teams to ensure seamless handoffs from Closed-Won to In-Service.

Requirements:

5–8 years of experience in Sales Operations, Revenue Operations, or Business Intelligence.
Expert-level CRM experience and advanced Excel/BI tool skills.
Experience in the logistics or document management industry is a significant plus.

What we offer

Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
Work in a dynamic team with opportunities for growth
Learning opportunities in the field of relocations, international logistics and mobility
Work on new projects for an industry leader with over 50 years history
Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
Language courses, Well-being Program, Mentoring Program, Employee Referral Program
Performance bonus
Career development path
CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Sales Operations Specialist