What this job involves:

This position delivers exceptional customer service to meet expectations of on-site clients while ensuring timely completion of preventative and corrective work requests. You will manage preventative and corrective maintenance databases to efficiently handle work order and ticket requests while providing supervision during ad-hoc works to ensure high-quality workmanship. This role contributes to JLL's business objectives by coordinating day-to-day operations of all facilities management engineering related services, serving as liaison between property owners, building management, vendors, and internal stakeholders while maintaining compliance with health, safety, and environmental regulations that enhance client satisfaction and operational efficiency.

What your day-to-day will look like:

Deliver exceptional customer service to meet expectations of on-site clients while ensuring timely completion of preventative and corrective work requests
Manage preventative and corrective maintenance database to efficiently handle work order and ticket requests while providing supervision during ad-hoc works
Conduct root cause analysis on major reactive faults and assess proposed rectifications with vendors/technicians for suitability and effectiveness
Perform regular site inspections and assessments to maintain building operation procedures and performance measures
Assist with requests related to management, operations, and facility management audits while coordinating day-to-day operations of assigned properties
Serve as liaison between property owners, building management, vendors, and internal stakeholders while responding promptly to maintenance requests
Schedule and manage routine inspections, maintenance, and repairs of all facilities management engineering related issues.

Required Qualifications:

Experience in facilities management and engineering coordination with strong customer service skills
Knowledge of preventative and corrective maintenance databases and work order management systems
Understanding of building operation procedures and performance measures with ability to conduct site inspections and assessments
Experience with root cause analysis on mechanical faults and vendor/technician coordination
Knowledge of health, safety, and environmental regulations compliance in facilities management
Strong organizational skills for scheduling routine inspections, maintenance, and repairs
Ability to maintain accurate records of maintenance activities, service contracts, and warranties.

Preferred Qualifications:

Background in facilities management engineering services and building operations
Experience cultivating vendor relationships including obtaining quotes and ensuring SLA compliance
Understanding of contract specifications and service level agreement management
Knowledge of facility management audits and compliance procedures
Experience providing regular reports to management on facility performance and budget adherence
Strong communication skills for liaising between multiple stakeholders including property owners and building management
Problem-solving abilities for resolving maintenance issues and achieving customer satisfaction.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Facilities / Building Manager

Office of Estates - Senior Executive/Assistant Manager (Facilities Management)

Facilities Coordinator, Engineering

Customer Service Officer