Technical Skills & Experience

* 8+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, and Experience

Cloud.

* Strong expertise in Salesforce administration: Security, Data Model, Access Control,

Reports/Dashboards, Data Loader, and Flow Automation.

Advanced development skills

* Lightning Web Components (LWC)

* Apex, SOQL/SOSL, REST/SOAP APIs, and Event-Driven Architecture (Platform Events, Change

Data Capture)

* Integration patterns (Middleware like Boomi/MuleSoft preferred over custom code)

* Full SDLC participation: Requirement analysis, design, development, testing

(unit/integration), deployment (CI/CD), and maintenance.

* Multi-org environment experience (mergers, acquisitions, or multi-brand setups).

* Performance optimization: Governor limits, bulkification, indexing, and best practices for

scalability.

* DevOps & CI/CD: Version control (Git), Salesforce DX, metadata deployments, and sandbox

management.

* Debugging & Troubleshooting: Proficient with Debug Logs, Developer Console, and Event

Monitoring.

Certifications

* Salesforce Certified Administrator

* Salesforce Certified Platform Developer I or II

* (Bonus: Application Architect/System Architect certifications)

Good to Have:

Industry-Specific Knowledge:

* Non-Profit Success Pack (NPSP)

* Health Cloud

* Data Cloud

Tools & Integration Experience

* Middleware/ETL: Boomi, MuleSoft, or Informatica

* Dev Tools: VS Code, Salesforce CLI, Copado/Flosum (for release management)

* Testing: Provar, Selenium, or Salesforce Test Automation

* SSO: SAML/OAuth, Okta, or Azure AD

* Genesys (for contact center integrations)

Soft Skills & Extras

* Agile/Scrum experience (JIRA/Confluence)

* Data migration expertise (Own Backup, ETL tools)

* JavaScript/TypeScript (for advanced LWC development)

Responsibilities

* Enhance/Maintain Salesforce implementations across business units, ensuring scalability.

* Troubleshoot and resolve bugs, performance issues, and system errors with root-cause

analysis.

* Design and implement scalable, reusable solutions (avoiding one-off fixes).

* Manage data hygiene: Data loads, deduplication, and archival strategies.

* Documentation: Maintain system architecture, integrations, and change logs.

* Collaborate with stakeholders to translate business needs into technical solutions.

* Support CI/CD pipelines and governance (sandbox refreshes, release management).

* Ticket Management: Prioritize and resolve cases (Salesforce Cases, JIRA, or ServiceNow).

Salesforce QA Professional

SFDC Business Systems Analyst

Salesforce Admin

IT Service Specialist

Salesforce Technical Lead

Salesforce Developer