Role Summary

The CTO is responsible for technical delivery, engineering leadership, and technology strategy at Epitome. This role provides dedicated technical leadership at the executive level, ensuring engineering excellence and operational consistency across all technical functions.

Reports to: CEO

Direct reports: Tech Team (engineers across AI, backend, frontend, DevOps, QA)

Core Ownership Areas

End-to-end technical delivery: From requirements through deployment and support
Architecture: System design, technology choices, and technical standards
Release readiness: Ensuring all releases meet quality, security, and client requirements before go-live

Key Responsibilities

End-to-End Technical Delivery, Architecture & Release Readiness

Own end-to-end delivery from requirements intake through production deployment and post-release support
Make and document architecture decisions, establish technical standards, and ensure systems are scalable, secure, and maintainable
Define and enforce release criteria including functional completeness, testing coverage, security and compliance checks, performance validation, and rollback plans
Own production stability, incident response, and post-mortems

Engineering Team Leadership

Own technical people management: 1:1s, performance, career development, hiring
Run daily or weekly standups with consistent cadence and accountability
Remove blockers so the team can execute without escalation to CEO
Build team culture: collaboration, quality, and ownership

Development Process & Delivery

Establish and enforce development processes: sprint planning, code review, deployment workflows
Own technical delivery timelines and ensure milestones are met
Own quality outcomes for client and product standards
Set technical prioritisation across client delivery, product development, and technical debt

Enterprise IT & Scaling

Provide enterprise IT expertise to scale beyond proof-of-concept
Align with enterprise clients on security and compliance requirements, integration architecture and APIs, infrastructure and deployment standards, change management and release processes
Bridge proof-of-concept to production by identifying and closing enterprise-readiness gaps
Ensure documentation meets enterprise client standards

Technology Strategy

Own technical architecture and technology choices
Drive build vs. buy decisions across tools, platforms, and vendors
Maintain a technical roadmap aligned to business needs
Identify opportunities to leverage emerging technologies (AI, automation)

Working Rhythm

Daily: Run or oversee standup, be available for team questions and unblocking, oversee team adherence to development best practices, support Business Analysts/Sales with tech pre-sales.

Weekly: 1:1 with CEO (30 minutes), 1:1s with each direct report, technical review and planning session with the team.

Monthly: OKR progress review, technical roadmap review, team retrospective.

Decision Authority (no CEO approval needed)

Release go or no-go decisions
Technical architecture within approved projects
Sprint priorities and task assignments
Code review and merge decisions
Development tool and process choices
Bug prioritisation and fixes
Team scheduling and workload balancing
Production incident response and resolution

Key Metrics

Delivery: Milestone hit rate ≥ 90%, bug escape rate tracking, regular and predictable deployment frequency.

Team: Zero CEO technical escalations per week, 100% standup adherence, quarterly team satisfaction pulse check.

Enterprise Client: UAT pass rate, post-delivery client technical satisfaction

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