Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for a Desktop Support Engineer who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Overview

We are looking for a motivated Desktop Support Engineer with at least 1 year of hands-on experience to provide technical support to end users, maintain IT systems, and ensure smooth day-to-day operations. The ideal candidate has strong troubleshooting skills, good communication abilities, and a solid understanding of desktop hardware, software, and networking basics.

Key Responsibilities

Provide Level 1/Level 2 technical support for desktops, laptops, printers, and other peripherals.
Install, configure, and troubleshoot hardware and software.
Working knowledge or experience in Windows operating systems, Active Directory / Microsoft Office 365.
Document all support activities, incidents, and resolutions in the ticketing system.
Provide on-site and remote support to employees as needed.
Escalate complex issues to senior IT staff or relevant teams.

Required Skills & Qualifications

1+ years of experience in IT support, Technical support, or IT helpdesk roles.
Strong knowledge of Windows server, Microsoft Office/O365, Active Directory and common desktop applications.
Basic understanding of network concepts (TCP/IP, DHCP, DNS).
Knowledge or Experience with ticketing tools (Jira, ServiceNow, Freshservice, etc.) (not mandatory)
Familiarity with printers, mobile devices, and hardware repairs.
Strong troubleshooting and problem-solving abilities.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to [HIDDEN TEXT] or Whatsapp : 6567619833,

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Ashwak Ahmed S

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.

Desktop Support Engineer / IT Support Engineer / HelpDesk Support Engineer / IT Technician