Position Overview

The NGEMR / Epic Principal Trainer will be responsible for designing, developing, and delivering training programs for trainers, end-users and super-users. This role is critical to the success of the Epic implementation, ensuring that staff are proficient in using Epic applications aligned with organisational workflows. The Principal Trainer will collaborate closely with Application Analysts, operational leaders, and subject matter experts to create effective, role-based training content and maintain the training environment.

Role & Responsibilities

Develop and maintain Epic training curriculum, lesson plans, and instructional materials tailored to user roles
Deliver training to trainers, super-users and end-users via classroom, virtual sessions, and asynchronous formats (e.g., job aids, e-learning)
Build and maintain the Epic training environment, ensuring it reflects production workflows
Participate in workflow design and system build to gain deep understanding of application functionality
Credential and support trainers through train-the-trainer programs
Participate in and support change management/user readiness activities
Provide go-live and post-go-live support, including at-the-elbow assistance and refresher training
Collaborate with stakeholders to assess training effectiveness and continuously improve content
Stay updated with current Epic updates and best practices in adult learning and instructional design

Requirements

Diploma or Bachelor's Degree in healthcare, education, IT, or related field
At least 3–5 years of experience in healthcare operations or IT
Strong communication, presentation, and facilitation skills with active listening
Ability to work independently and manage multiple priorities in a fast-paced environment
Obtaining and passing Epic certification in one or more applications will be required upon joining
Certification in any of the following Epic application will be preferred:
Cadence/Patient Access
EpicCare Ambulatory
Epic Training Environment Build
Healthy Planet/Population Health
HIM
Inpatient Orders
Radiant
Specialty Apps (e.g. Bones, Dermatology, Kaleidoscope, Wisdom)
Willow Ambulatory
Willow Inpatient
Willow Inventory
Experience with NGEMR/Epic, adult education, instructional design and clinical training would be an added advantage

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