Job Description :

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Associate in the Corporate and Investment Banking Technology, Prime Finance & Clearing Production Management Support team, you will play a key role in ensuring the operational stability, availability, and performance of our production services across APAC. You will support Prime Finance functions including locates management, inventory management, borrow/return optimization, synthetic prime, client reporting, and other Prime Brokerage activities across a complex, integrated application suite. This role partners closely with Technology and Business stakeholders to drive timely analysis and resolution of day-to-day issues, safe and reliable daily releases, effective incident/crisis management, and strong adherence to Risk & Controls.

Job responsibilities

Provide day-to-day technical and operational support for Front and Middle Office applications to ensure stability.
Support end-to-end trade lifecycle applications (locates, trade booking, synthetic trade booking).
Build strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders.
Partner with Application Development (AD) teams to implement fixes that improve stability, reduce risk, and minimize manual touches to production.
Define and track capacity and resiliency metrics strengthen failover and BCP capabilities.
Enhance observability and monitoring for the trading application suite proactively detect and remediate issues.
Manage production incidents end-to-end, including timely engagement, escalation, and communications to business, technology, and vendor partners.
Drive detailed postmortems with AD track followups in ServiceNow for Problem Management.
Engage throughout the SDLC to ensure smooth onboarding of new applications into Production.
Plan, review, and execute application change releases with Business, AD, and QA to minimize change-related incidents (including weekend release/DR activities).
Uphold firm Risk & Controls standards across incident, change, and problem management processes.

Required qualifications, capabilities, and skills

Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.
Formal training or certification in production support experience in the financial services industry with 3+ years of relevant experience
Product knowledge in stock borrow/loan and synthetic prime brokerage.
Strong experience supporting trade booking platforms.
Excellent SQL and stored procedure skills experience with Sybase and Oracle.
Proficiency in Linux/UNIX.
Scripting skills in Perl and Shell.
Hands-on experience with ITRS monitoring and observability practices.
Understanding of networking, connectivity, and low-latency trading environments.
Strong software/business systems design, analysis, development, and support skills.
Excellent analytical and problem-solving skills ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset

Preferred qualifications, capabilities, and skills

Experience participating in disaster recovery testing and weekend release activities.
Familiarity with ServiceNow Problem Management workflows.
Experience enhancing monitoring and observability for trading applications.
Exposure to automation initiatives that reduce manual tasks and improve production stability.

Technology Support III, Prime Finance and Clearing Production Management Support