Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Trading Application Production Support in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank's trading Applications on Fixed Income / Bonds. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up.

Responsibilities:

Works as part of Fixed Income Global Rates Application Support team.
Work closely with the Front Office users to handle their issue and queries and find solutions.
Manage Incidents and Problem management.
Perform start of day, End of Day and start of week checks.
Proactively identify issues and resolve them with minimal or no business impact.
Identify opportunities for automation and automate manual tasks being performed by the team.

Required Skills:

Minimum 1-3 years of experience in Fixed Income Application support domain.
Hands on experience on Unix platform and commands.
Hands on experience on SQL queries and commands.
Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
Experience in Incident and Problem Management.
Understanding of Fixed Income products.

Good to have skills:

Shell, Python, VB or PowerShell scripting knowledge is a plus.
Tableau experience is a plus.
ANSIBLE, TOSCA etc tooling experience is a plus.

Fixed Income Application Support Specialist (Bonds / Unix / SQL / Banking)