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Social Worker / Case Management Officer (Rehabilitation Center)

Singapore

The Social Worker/Case Management Officer is a trained professional in the field of either social work, psychology, counselling bringing experience in the healthcare and disability sectors or demonstrating a strong interest in the profession, and is equipped to deliver evidence-based interventions, foster community engagement, and drive continuous practice development.

Programme/Job Scope

Rehab Services provides essential services for individuals seeking physical or cognitive rehabilitation. These services cater to various needs, such as post-surgery recovery, stroke rehabilitation, deconditioning, pain management, and enhancing daily living skills. Clients include those with neurological, orthopaedic, medical, and surgical conditions as well as congenital disabilities. Additionally, we offer specialised services such as Cognitive Rehabilitation, Spinal Cord Injury (SCI) Rehabilitation where rehabilitation is tailored according to their medical conditions, as well as Transition to Employment (TTE), a community-based return-to-work programme to re-integrate people with acquired physical disabilities back to mainstream workforce. The Social Worker/Case Management Officer works together with the multi-disciplinary team consisting of therapists and employment support specialists to provide intensive intervention support such as active rehabilitation, work hardening training as well as employment placement and psychosocial support.

Responsibilities

Case Work Management

Conduct needs and intake assessments of client/family and provided social report with recommendations, to allow them to live independently and be participative in the community.
Conduct case work management for cases of different risk levels.
Coordinating service referrals and access to community resource.
Able to provide psycho-emotional support for clients and caregivers.temporary
Build partnerships and collaborate with other agencies to tap on community resources to provide intervention support to clients and empower/enable clients e.g. for the smooth transition of clients back to community, vocational pursuit and/or independent community living etc.
Participate and contribute professionally as a member of a multi-disciplinary team in SPD. Work with therapists and related staff for client's needs and involve in case discussions.
Document sessions/interventions accurately and consistently, and to maintain case files and prepare reports according to the required documentation standard with minimal supervision.
Conduct closure of cases upon achieving sustainable service outcomes for clients with minimal supervision.

Community Work and Outreach

Identify the changing trends and needs of clients.
Initiate and execute outreach activities so that more persons with disabilities can benefit from the department's programmes.
Participate in door-knocking outreach operations.
Participate in stakeholders/partners engagement, where appropriate, with the intention to build capability of stakeholders/partners in the community.

Caregiver Support, Groupwork and Training

Lead and implement caregiver support, conduct psycho-educational training, and organise support groups.
Conduct and evaluate group works.
Provide psycho-emotional support for caregivers.

Project Management

Lead and drive community projects and social work initiatives e.g. caregiver wellness programme, resources, and initiatives.

Professional Development / Supervision

Participate in developmental programs and supervision for personal and professional growth and development.
Maintain minimum requirements for renewal of membership with professional association.
Participate in research.
Participate in professional courses to acquire specialised knowledge and skills.

Administration & Operations

Provide data and information for purpose of department's progress reports, and data analysis for planning and reporting.
Work on cross-divisional projects as assigned from time to time.
To support, where needed, in weekday night and weekends outreach and engagement events/activities.
Any other duties as required/assigned, from time to time, by Reporting Officer.

Requirements

JOB HOLDER REQUIREMENT & COMPETENCIES

Possess Degree in Social Work, Counselling or Degree with a Graduate Diploma in Social Work from an accredited institution.
Accredited as a Registered Social Worker (RSW) if relevant.
Preferably with 2-3 years of social work/counselling experience.
Analytical, flexible, resilient and ability to see different perspectives and draw connectivity and suitably make recommendations.
Committed, responsible, able to work independently and be a contributing team player.
People-oriented and have good interpersonal skills.
Effective report writing skills.
Able to work in the evenings and weekends, where needed.

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