About the Role

We are looking for a dynamic and results-driven Retail Store Manager to lead our retail operations for HOUZE+, HOUZE, and Table Matters stores. As part of the Matters Brand Ecosystem, you'll play a key role in bringing our vision - where everything in your home matters - to life through exceptional in-store experiences.

This role requires strong leadership, operational excellence, and a passion for design, lifestyle, and customer engagement. You will manage daily store operations, team performance, sales targets, visual merchandising, and customer satisfaction.

Key Responsibilities

Store Operations & Performance

Oversee daily operations to ensure smooth store functioning and compliance with company SOPs.
Drive sales performance to meet and exceed monthly revenue targets.
Monitor inventory levels, stock transfers, and product displays to ensure optimal availability and visual appeal.
Implement and uphold operational excellence across POS systems, cash handling, and store maintenance.

Team Leadership & Development

Lead, motivate, and coach retail associates to achieve sales and service excellence.
Manage scheduling, training, and performance reviews.
Foster a positive, team-oriented environment aligned with the Matters brand values.

Customer Experience

Deliver a best-in-class customer experience that reflects the brand's design-led, lifestyle ethos.
Resolve customer feedback and escalations professionally and promptly.
Cultivate long-term customer relationships through personalized service and product knowledge.

Visual Merchandising & Brand Presentation

Ensure that store displays and merchandising adhere to brand standards.
Collaborate with HQ marketing and VM teams to execute campaigns and product launches.
Maintain store aesthetics that reflect the brand's design and functional philosophy.

Reporting & Analysis

Analyze sales data and KPIs to identify trends and opportunities for improvement.
Prepare regular reports on sales, footfall, and team performance.
Recommend strategies to optimize store operations and profitability.

Requirements

Minimum 3-5 years of retail management experience (homeware, lifestyle, or fashion preferred).
Proven track record in achieving sales targets and managing retail teams.
Strong leadership, communication, and interpersonal skills.
Passionate about home décor, design, and creating memorable customer experiences.
Proficiency in retail POS systems and basic inventory management software.
Able to work weekends, public holidays, and retail shifts as required.

What We Offer

Competitive salary package with performance-based incentives.
Opportunities to grow within a fast-evolving lifestyle brand ecosystem.
Staff discounts across all Matters brands (Table Matters, HOUZE, Aroma Matters, and more).
Dynamic, creative work environment where design, functionality, and customer experience truly matter.

About the Brands

HOUZE+ / HOUZE - Modern home organization and storage solutions designed to simplify and elevate everyday living.
Table Matters - Artistic tableware and lifestyle brand redefining the dining experience through art, form, and function.
Together, we form part of the Matters ecosystem - where everything in your home matters.

Retail Store Manager (HOUZE+ / HOUZE / Table Matters)