Marketplace operations, Customer Service Management, TikTok Shop, Zalora, Shopee, Lazada, Operational discipline, Stakeholder Management

Slas, Marketplace operations, Quality Monitoring, Service metrics, Operational discipline, Process-oriented mindset, TikTok Shop operations, Assortment and content setup, Customer Service Management, Refund and return handling, Platform escalation processes, Seller centre tools, service recovery, CSAT, Fulfilment requirements, Campaign mechanics