Additional Information

Job Number26029673

Job CategoryRetail & Gift Shops

LocationSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865 VIEW ON MAP

ScheduleFull Time

Located RemotelyN

Position Type Non-Management

Job Summary

This position reports directly to the Director of Food & Beverage.
The role is to administer the Retail Department in its daily operations.
Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures.

Job Duties And Responsibilities

The role is responsible for the Retail Department operationally, financially, and strategically.
The department executes all festive season food and beverage offerings, including but not limited to: Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving, and Christmas.
The Retail Manager works closely with the Business Development Manager (BDM) and Culinary Team in areas such as product development, cost management, business opportunities, and sales performance.
Reporting directly to the Director of Food & Beverage, the Retail Manager collaborates with the BDM to determine and execute the overall strategy for each festive activation, aiming to achieve both financial and operational goals.
In addition to working with the BDM, he/she works closely with the Marketing Team.
Under the direction of the BDM, the Retail Manager ensures that all customer-facing communications align with the overall strategy for financial and operational objectives.
Guided by the Business Development Manager, the Retail Manager manages online, third-party, off-site platforms, and other channels to maximize sales performance.
Responsible for associate recruitment and development during the active months of festive operations.
Responsible for regular updates on upcoming/active festive operations to Hotel Leadership.
Responsible for cashier management, be it personnel or process.
Responsible for asset management, enforce and uphold high standards in discipline.
To practice OPEN DOOR policy to all associates.
To be aware of competitors in the market and complete a competition analysis on festive seasons basis.
To respond to guest enquiries or concerns in a timely manner.
To focus on Marriott's Spirit to Serve as a way of improving standards and service for our guests and internal customers.
To LEAD BY EXAMPLE and to have a hands on approach to motivate our associates to excel.
Enforce Marriott's Principal of Hospitality at all times.
Cash Handling:
Process all payment types such as room charges, cash, cheques, pure payment, debit, or credit.
Process all transaction postings (rebates, miscellaneous charges, paid-outs)
Blind drop at end of the shifts.
Provide cash change to guests.
Obtain manual authorizations and follow all Accounting procedures when computer system is down.
Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change
Any other duties as may be assigned from time to time.

Job Requirements

Minimum Diploma in Food & Beverage Services / F&B Retail Services / Hospitality & Tourism Management or a related field.
At least 5 years of managerial or supervisory role managing F&B retail operations, financial performance and team leadership.
At least 8 years of relevant experience in handling F&B Retail.
Prior experience in a project management is an advantage.
Basic computer knowledge (i.e. Microsoft Office, Micros, Opera system).
Knowledge in budget and cost control.
Possesses great leadership abilities.
Great teamwork & communication skills.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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