Job Responsibilities

Administrative Processes & Work

Manage administrative processes and work to meet the team's objectives and needs, which includes the following work:

To create & update blueprint courses in the Learning Management System (LMS).
To check, do formatting, organise and track version records of course materials and/or guidelines and SOPs.
To liaise with relevant stakeholders in reviewing, establishing and complying to established processes.
To support the review and writing/ updating of guidelines, processes and SOPs related to systems and administration.
To digitalise administrative works and processes (where appropriate).
To communicate information and updates to stakeholders and attend to queries related to processes and systems.
To prepare documents and liaise with vendors for procurements of products and services that support curriculum development and other division's events/ initiatives.
To complete templates to report on areas of responsibility (e.g. audit report, quality report, etc).
To support the implementation of NIEC copyright management.
To communicate and liaise with relevant internal and external stakeholders on matters related to field practice (FP) placement (e.g. deployment, payment processing, FP guidelines & requirements, FP placement & deferment, etc).
To maintain a systematic record of data for FP placement.
To perform FP placement for students in compliance with NIEC's SOP

Management of NIEC Courses in other systems

Manage NIEC courses in other systems that are relevant to C&P's work (e.g. SMS (Vitae) and SSG's TPGateway). The work involves:

To participate in briefing/ training and enhancement/ testing of other systems initiated by the system owner.
To prepare and complete the documents to update NIEC courses in the systems.

Specific to SMS (Vitae)

To set up and update the courses in SMS (Vitae).
To liaise with relevant internal stakeholders to resolve issues and ensure smooth operations across Divisions.

Specific to SSG's TPGateway (TPG)

Updating NIEC courses in the systems

To liaise with relevant stakeholders to gather inputs and complete documents to apply/ renew/ update courses in systems.
To prepare and submit course applications, renewals and edits.
To communicate updates on NIEC courses in other systems to relevant stakeholders (e.g. approval of courses).

Systems for NIEC Courses

Set up and maintain courses in systems managed by C&P (Learning Management System/ Field Practice Matching System/ Plagiarism Checker Tool / Video Management System/ C&P Sharepoint) which will include the following from time to time:

To manage settings, data, courses, materials/ resources andvaccess accounts in systems.
To work with relevant divisions to review the use of systems and prepare renewal and procurement documents of systems.
To work with vendors on setting up, maintenance and enhancement of systems.
To communicate and reporting updates on systems to relevant stakeholders.

Other Tasks (as assigned by Reporting Officer/ Dean) according to divisional and organizational needs on an ad -hoc basis

Job Requirements

Bachelor's Degree in any discipline with at least 2 years of work experience in Administration (preferably in the Education & Training Environment) or
Diploma in any discipline with at least 8 years of working experience in Administration (preferably in the Education & Training Environment)
Has experience in managing the Learning Management System (LMS) and setting up of Student Management System (SMS) (advantageous)
Proficient in Microsoft Office applications (especially Microsoft Excel)
Meticulous, organised & analytical
Ability to manage processes & project timelines
Customer service-oriented
Possess good communication & interpersonal skills, including ability to communicate effectively in English, both written and spoken. Proficiency in an additional language is required for translation-related work. (advantageous)
A good team player with a positive attitude, strong initiative, and problem-solving skills

Perks & Benefits:

Flexible Hybrid Work Arrangement
Learning & Professional Development
Comprehensive Benefits Package such as attractive leaves schemes, flexible benefits, dental coverage etc.

Note: All new hires will be offered a two-year contract in the first instance. Contract renewal and emplacement on permanent appointment will be subject to continuous good performance.

We regret that only shortlisted candidates will be notified.

Senior Executive (Academic Admin & Management)