YOUR IMPACT - YOUR ROLE

As our Category Lead for Vertical Services, you will be responsible for scaling Helpling Singapore's non-cleaning service categories and transforming them into a key growth engine. You will drive category strategy, strengthen operational excellence, and build a high-performing ecosystem of partners and service providers.

You'll work across strategy, partner management, operations, and product enablement - ensuring service quality, profitability, utilisation, and customer satisfaction. This role is ideal for someone who enjoys building, optimising, and scaling business functions from the ground up, especially in a fast-moving environment.

WHAT YOU WILL DO:

Category Strategy & Development

Co-define and execute growth strategy for vertical services aligned with business goals

Evaluate existing services to identify opportunities for enhancement, growth, or repositioning

Develop a sustainable roadmap for category expansion, profitability, and service excellence

Provider Operations & Partner Excellence

Establish scalable SOPs and workflows to support provider onboarding, readiness, and performance

Build and maintain a healthy pipeline of high-quality service partners to meet demand and utilisation targets

Set and track performance KPIs for partner agencies and service providers

Lead partner engagement and improvement initiatives to drive quality, retention, and accountability

Equip partner managers with frameworks, tools, and guidance to achieve performance targets

Service Quality & Provider Experience

Act as the voice of the provider and champion initiatives that enhance experience, satisfaction, and feedback loops

Cultivate a strong service culture with consistency, reliability, and high-quality delivery

Data-driven Performance & Continuous Improvement

Analyse commercial and operational performance, identify improvement opportunities, and implement solutions

Lead category-level improvement projects to enhance efficiency and service reliability

Cross-Functional Leadership

Work closely with internal teams to align on goals, campaigns, and product needs

Serve as the primary point-of-contact for management on all vertical services matters

WHAT YOU NEED TO SUCCEED
Experience & Skills

5+ years experience in category management, operations, or business ownership roles

Proven experience in marketplaces, gig-economy platforms, logistics, or service businesses preferred

Strong operational understanding and ability to build structured systems and processes

Demonstrated ability to drive commercial outcomes and manage partner ecosystems

Data-driven decision-maker with strong analytical and problem-solving mindset

Excellent communication and stakeholder management skills

Who you are

A builder, not just a maintainer - excited to create, refine, and scale systems

Hands-on, resourceful, and comfortable balancing strategic and execution work

Strong leadership presence - able to influence, support, and elevate team performance

Customer- and provider-centric, with a passion for service quality and improving experiences

Comfortable in ambiguity, proactive in creating clarity and momentum

WHAT YOU CAN EXPECT FROM US

Competitive compensation and performance bonus

Opportunity to build and scale a fast-growing business unit in Singapore

Autonomy to lead strategic initiatives with meaningful business impact

Hybrid work environment with flexibility and trust

A diverse, international team with ambitious goals and a collaborative culture

Personal and professional development opportunities - we believe in growing our people as we grow the business

APPLY NOW

Ready to shape the growth of Helpling's vertical services in Singapore If you are a strategic operator, a builder at heart, and excited to lead a category from scale-up to success, we'd love to meet you.

Apply now and help us redefine home & lifestyle services across APAC.

Category Lead (Vertical Services) (all genders)