MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Participates in network planning, network architecture design and engineering.

Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.

Evaluates new products, performs network problem resolution.

Assists in the development and documentation of technical standards.

Implements approved methods of procedure.

Implements and assists in designing protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement.

Works on projects/systems/issues of medium to high complexity surrounding network planning, configuration and optimization.

Provides tier support across organizations.

Works on one or more projects as a project team member, occasionally as a project team lead.

Coaches less experienced staff.

Adheres to industry specific local, state, and federal regulations, as applicable.

Knows, understands and follows company policy.

Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to use personal computer and software applications

Proficient data networking knowledge (OSI Model, TCP/IP, Optical Transport)

Ability to work in a team environment

Proficient knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols

Proficient Knowledge in network design, network architecture, protocols and network topology

Proficient knowledge in using ticketing and software tools to support the current operations.

Proficient Knowledge of basic network devices and basic network appliances

Proficient knowledge of network designing software, such as Visio

Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

Knowledge of Microsoft Office

Education

Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience

PREFERRED QUALIFICATIONS

Skills /Abilities and Knowledge

Proven experience with the Broadsoft Hosted Voice Platform, SIP (session initiation protocol) voice technology, PRI and/or SIP Trunking solutions, voice network design and/or troubleshooting practices.

Education

Cisco Certified Network Professional (CCNP or CCIP)

Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)

Network Engineer

Resident Engineer

ORMB Developer

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