Job Purpose

The Senior / Service Advisor, Claims is responsible for managing and administering motor insurance claims efficiently and professionally, ensuring timely resolution, cost control, and a high standard of customer service while complying with internal policies and authority limits.

Responsibilities

Claims Management

Analyse, process, and manage motor insurance claims within established turnaround times.
Evaluate claim validity, assess liability, and determine appropriate reserving and settlement strategies.
Negotiate proactively to resolve claims amicably while mitigating financial exposure and achieving cost-effective outcomes.
Obtain reserving, settlement, and payment authority in accordance with approved authority limits.
Conduct regular claims file reviews and reserve monitoring to ensure accuracy and adequacy.
Exercise sound claims judgement and practices to achieve targeted claims performance results.

Dispute Resolution

Handle and resolve claims settlement disputes using appropriate mechanisms, including negotiation, mediation, and arbitration where applicable.

Customer & Stakeholder Management

Manage and maintain clear, professional, and timely communication with customers, taxi partners, drivers, insurers, and external stakeholders on claims-related matters.
Explain claims procedures, accident reporting requirements, policy coverage, excess implications (including late reporting excess), and settlement processes to customers and taxi drivers.
Provide guidance to taxi partners on accident-related policies and procedures to ensure compliance and understanding.

Operational Support

Create and process accident reports statement and sketch submission for Taxi, SPRAC, SPPH&L, and external customers via systems.
Create eBao records for Income Accident reporting cases in accordance with operational guidelines.
Coordinate replacement taxi arrangements following accidents where required.
Review and analyse video footage and other supporting evidence to assist in accident assessment and claims decisions.
Perform claims administration duties in alignment with assigned system access and data protection requirements.

Compliance & Governance

Ensure all claims handling activities comply with internal policies, regulatory requirements, and data confidentiality standards.
Maintain accurate and up-to-date documentation for all claims handled.

Additional Responsibilities

Perform any other ad-hoc duties and responsibilities as assigned by management.

Qualifications & Work Experience

Possessing a Certificate in General Insurance is an advantage.
Fresh graduates, career changers or candidates with no prior experience are welcome to apply.
Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
Possess strong analytical skills to identify cause of problems & recommend solutions.
Good negotiation, problem solving, and analytical skills
Possess excellent written and verbal communications skills PC Skills:
Proficient in Microsoft Windows, Word, Outlook and Excel.

US Accounting and Payroll Specialist

Senior/Service Advisor, Claims