We are looking for a dedicated Adviser- Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

Responsibilities:

Attend to customers requests for bookings, enquiries and complaints through various channels, in a timely manner
Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively
Build sustainable relationships and trust with the customers and really committing to increase customers engagement level
Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
Provide accurate and valid information with appropriate solutions and alternatives to handle customers requirements and complaints
Capture customers feedback on the service levels, and present findings for Management's review
Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.

Requirements:

GCE O Levels / NITEC in Automotive Technology
At least 2 years of customer service experience preferrably in the automotive industry
Strong inclination to achieve customer satisfaction through delivering excellent service
Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues

About the Company
A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. Exceptional Journeys encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

HR Asia's Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
Happiest Workplace Award 2024
Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development
Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
Merit for Singapore Health Award as awarded by Health Promotion Board
Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Customer Service Advisor (Automotive)